Night Auditor

Sandman Hotel Group; City of Langley; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Team events rewards

Friends & family discounts

Restaurant dining discounts

Resort discounts

Career development

Employee assistance program

Referral bonus

RRSP matching

Health & dental insurance

Complimentary hotel stays

Tuition credits

Inclusive culture

Job summary

Sandman Hotel Group in Langley, BC is seeking a Night Auditor to conduct nightly audits, balance ledgers, and prepare operating reports. The role requires working the night shift at the front desk and providing exceptional guest service.

Fluency in English and French is preferred, with a high school diploma or equivalent and front desk or hotel management training. The position offers full-time and part-time hours and opportunities for internal advancement within a growing Canadian hospitality

Qualifications

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Two-year apprenticeship or college program in front desk operations or hotel management preferred
• Experience in customer service and people management
• Knowledge of hospitality industry principles, methods and techniques
• Knowledge of accounting practices and principles
• Ability to analyze client needs and provide solutions
• Excellent conflict resolution and negotiation skills
• Ability to adapt quickly in a dynamic environment
• Ability to build relationships with corporate departments and customers
• Knowledge of cost analysis, budgeting techniques
• Excellent written and spoken communication skills
• Full Time and Part Time available

Responsibilities

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration; provide community information
• Compile and check daily records and guest accounts
• Present statements of charges and receive payment
• Post daily room charges and outstanding balances
• Take over from evening cashier and manage float
• Handle revenue and cash from restaurant cashiers
• Lock away keys from departments
• Prepare credit card summaries and post to accounts
• Maintain high standard of personal hygiene and appearance

Skills

Bilingual EN/FR

Customer service

People management

Hospitality knowledge

Accounting basics

Customer relations

Time management

Adaptability

Conflict resolution

Relationship building

Budgeting basics

Education

High school diploma

Front desk/hotel management program

Job description

Job Description

Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing
• Full Time and Part Time available

DUTIES:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/ .