Night Auditor

Banff Centre for Arts and Creativity; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Night Auditor to ensure a seamless guest experience at their beautiful location. In this role, you will be the first point of contact for guests, handling check-ins and check-outs while providing exceptional customer service. Your responsibilities will include managing cash floats, conducting daily audits of food and beverage outlets, and responding to emergency situations. This position offers a unique opportunity to work in a dynamic environment, where you can contribute to creating memorable experiences for all visitors. If you are detail-oriented and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Transitional Staff Housing Options

Employee Assistance Program

Professional Development

Cafeteria and Restaurant Discounts

Onsite Fitness Facility - First Month Free

Qualifications

• Solid experience in customer service and basic accounting is essential.
• Comfortable with MS Office and point of sales machines.

Responsibilities

• Responsible for efficient check-in and check-out of guests.
• Conduct daily audits and manage cash float.

Skills

Customer Service

Basic Accounting Principles

MS Office

Point of Sales Systems

Education

Previous Customer-Service Experience

Night Audit Experience

Tools

Visual One PMS

Job description

Night Auditor

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

As a Night Auditor, you will be responsible for the efficient check-in and out of all guests staying on property, while passing on all appropriate information. You will be accountable for a cash float, daily audit of all food and beverage outlets and audit reports, making changes to guests’ stay and keeping our Housekeeping team informed of these changes and any special requests. You will also act as a Switchboard Operator, and dispatch assistance to emergency calls and situations as required.

Specific Accountabilities

• Accountable for a cash float
• Effective check in and check out of Banff Centre guests
• Daily reconciliation of outstanding arrival/departure traffic and any irregular room rates
• Provide a high level of customer service to both external and internal clientele
• Act as Switchboard Operator
• React responsibly and promptly in addressing guest complaints
• Respond to emergency calls and situations as required
• Daily audit of all Food and Beverage outlets and distribution of audit reports
• Daily posting of guest room and tax charges and the monitoring thereof
• Daily report gathering and reset of the S&C and Visual One PMS system
• Preparation of Front Desk for next day’s business
• Other related duties as assigned by duly appointed supervisor

Qualification and Educational Requirements

• Solid previous experience in a customer-service position
• Previous computer/office experience
• Experience in basic accounting principles
• Previous Night Audit experience is an asset
• Comfortable working knowledge of MS Office and point of sales machines
• Available for shift work, overtime, and split-shifts as needed

Special Requirements

• Due to the nature of this job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
• Shift hours will typically be from 11:00 pm to 7:00 am

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500 hour probationary period.
• This position pays $19.96 per hour working up to 40 hours per week on a rotating schedule. Hourly employees who are on shift are eligible for a shift premium of $1.50 per hour for each hour worked at regular rates between 12 a.m and 6 a.m.
• Benefits of working at Banff Centre are:
  • Transitional staff housing options (based on availability)
  • Employee Assistance Program
  • Professional Development
  • Staff cafeteria and restaurant discounts
  • Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

• We are accepting applications for the Night Auditor position until a suitable candidate has been found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.