Night Auditor

Sandman Hotel Group; Abbotsford; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing hospitality leader as a Hotel Night Auditor. In this dynamic role, you'll conduct nightly audits, manage guest registrations, and ensure exceptional customer service. This position offers a unique opportunity to work in a vibrant environment where your contributions directly impact guest experiences. Enjoy a competitive compensation package and numerous perks, including discounts and career advancement opportunities. If you thrive in a fast-paced setting and are passionate about hospitality, this role is perfect for you!

Benefits

Rewards & Recognition

Team rates from $59 per night

Discounts at restaurants

Discounted lift tickets

Employee events and incentives

Career growth opportunities

Dedicated training programs

Employee Assistance Program (EAP)

Referral bonuses

Group life insurance and health benefits

Qualifications

• Fluent in English and French preferred.
• Experience in customer service and people management.

Responsibilities

• Conduct nightly audits and balance departmental accounts.
• Register guests, assign rooms, and respond to inquiries.
• Compile daily records and process payments.

Skills

Customer relations

Time management

Adaptability

Conflict resolution

Effective communication

Education

High School Diploma or G.E.D.

Two-year apprenticeship in front desk operations

Job description

Job Description

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various hotel operating reports. They are required to work the night shift at the front desk.

JOB REQUIREMENTS:

• Fluent in English and French (preferred)
• High School Diploma, G.E.D., or equivalent
• Completion of a two-year apprenticeship or college program in front desk operations or hotel management (preferred)
• Experience in customer service and people management
• Knowledge of hospitality industry principles, methods, practices, and techniques
• Understanding of accounting practices and principles
• Ability to analyze client needs and offer appropriate solutions
• Conflict resolution, negotiation, and objection handling skills
• Ability to respond quickly in a dynamic environment
• Ability to build and maintain relationships with departments, partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting
• Effective verbal and written communication skills

DUTIES:

• Maintain inventory of vacancies, reservations, and room assignments
• Register guests and assign rooms
• Answer inquiries about hotel services and respond to guest complaints
• Compile and check daily records, guest accounts, and receipts
• Present charges to departing guests and process payments
• Post daily charges and manage floats and revenue from cashiers
• Securely lock away keys and floats from departments
• Prepare and post credit card summaries
• Maintain personal hygiene and professional appearance

APPLICABLE SKILLS:

• Customer relations
• Time management
• Adaptability and handling multiple priorities
• Focus on exceeding guest expectations

We believe in taking care of our team members to create a positive environment for both staff and guests. We want you to enjoy working with Northland and to find it positively influences your life outside of work.

PERKS:

• Rewards & Recognition
• Team rates from $59 per night, plus family & friends rates
• Discounts at our restaurants for groups up to 6
• Discounted passes/lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Employee events, incentives, and recognition
• Career growth opportunities within the company
• Dedicated training programs
• Employee Assistance Program (EAP) for mental health, legal, and financial support
• Referral bonuses
• Group life insurance, extended health, dental, and vision care
• Complimentary hotel stays
• RRSP matching
• Milestone rewards
• Tuition credit programs

SUMMATION:

Submitting a resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply if they meet the minimum requirements. You must be legally eligible to work in Canada, as the employer does not support foreign workers with a Labour Market Impact Assessment (LMIA). Applications are not accepted via email or in person. Only selected applicants will be contacted for an interview.

**NO PHONE CALLS PLEASE**

Sandman Hotel Group is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or other protected classes. Requests for accommodation can be made at any stage of the recruitment process.