Night Audit Jasper AB Sunwapta Falls Rocky Mountain Lodge

The Fairmont Jasper Park Lodge; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a seasonal lodge nestled in the breathtaking Canadian Rockies! As a Night Auditor, you'll play a crucial role in ensuring smooth operations during the night shift while providing exceptional customer service. Your responsibilities will include front desk duties, transaction reconciliation, and maintaining the security of the lodge. This is a fantastic opportunity for a detail-oriented individual who thrives in a fast-paced environment and is passionate about hospitality. If you're ready to embark on an exciting journey and make a difference in guest experiences, we want to hear from you!

Benefits

Staff Accommodation

Referral Bonus

Bonus for Completed Contract

Qualifications

• Strong organizational and multitasking abilities are essential.
• Proficient in Excel and capable of effective communication.

Responsibilities

• Perform front desk duties and handle guest inquiries.
• Reconcile non-cash transactions and manage reports.
• Ensure security and safety of the lodge and guests.

Skills

Organizational Skills

Multitasking

Excel Proficiency

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Microsoft Excel

Job description

Night Audit Jasper AB Sunwapta Falls Rocky Mountain Lodge

Sunwapta Falls Rocky Mountain Lodge Jasper, AB
$18 an hour - Full-time

Job Details
Pay: $18 an hour
Job type: Full-time
Shift and schedule: Night shift
Location: Jasper, AB

We are a seasonal property with positions starting May 7, 2025, until October 2025. For our international applicants, please note we do not have any LMIA spots available at this time.

We are seeking a highly organized and detail-oriented individual to join our team as a Night Auditor at our seasonal lodge in the Canadian Rockies. The Night Auditor is responsible for night reconciliation of all revenue-based transactions in addition to data pooling mechanical information, labour information, and other information as required. This is a Front Desk Position, where customer service and helping guests is always a priority. The position's shift is from midnight to 8:00 am, five to six days per week. There are security duties to ensure the enjoyment and general safety of the main lodge, guests, and staff. This role requires you to work without supervision and to have a fundamental understanding of how to balance daily cash outs, troubleshoot Microsoft Excel formulas, problem-solve, and a good ability to learn new software and computer operations.

Key Responsibilities:

1. Perform front desk duties such as checking guests in and out, answering phone calls, and responding to guest inquiries.
2. Handle any customer complaints or requests.
3. Reconciliation of all non-cash transactions for all departments.
4. Cross-referencing of all till tapes.
5. Following procedure for entering data in reports, including reports such as labour, category, maintenance, and cabin reports.
6. Adjustments to over/short, refunds.
7. Notifying supervisors of discrepancies.
8. Respond to guest complaints or concerns in a timely and professional manner.
9. Perform other duties as assigned.
10. Security duties such as ensuring the main lodge is locked down and empty of employees, timely lodge perimeter security checks, and monitoring staff accommodation.
11. Assist tour directors and bus drivers with high service retail purchases.
12. Cross-sell and cross-promote hotel and restaurant products and services.
13. Occasionally assist housekeeping as required with bed stripping or laundry.

Qualifications:

1. Strong organizational and multitasking abilities.
2. Proficient in Excel and data entry.
3. Excellent written and verbal communication skills.
4. Ability to work well under pressure and handle guest complaints effectively.
5. Prior experience in a similar role is an asset.
6. Must be able to work overnight shifts.

Compensation:

Wage: $18/hr plus bonuses.
Staff accommodation is available for employees over the age of 18 at $4.41 per day.
Bonus: If the contract is completed, you will receive a $1 bonus for every hour worked and an additional bonus that will cover the cost of rent.
Referral Bonus: $500 if both yours and your referral's contracts are completed.

If you are a self-motivated individual with a passion for hospitality and excel at data entry, we would love to hear from you. Please apply with your resume and cover letter to be considered for this exciting opportunity.