Night Audit & Guest Services Specialist

InnVest Hotels; Markham; Hybrid; CAD 22,000 - 29,000; Full time

Job summary

InnVest Hotels in Markham, Ontario is seeking a Guest Service Representative to welcome guests, register arrivals and assist with room assignments, while delivering exceptional service.

You will handle reservations, payments, and inquiries, coordinate with housekeeping and maintenance, and maintain a tidy lobby. A high school diploma and strong English communication are required; weekend and evening shifts are available.

Qualifications

• Excellent written and verbal communication skills in English.
• Strong organizational and administrative abilities.
• Proficient with computerized systems and guest service experience.

Responsibilities

• Create a welcoming environment for guests.
• Register guests and assign rooms; accommodate special requests.
• Complete pre-registration and block rooms for reservations/arrival.
• Adhere to credit, check-cashing, and cash-handling policies.

Skills

Excellent English communication

Organizational skills

Proficient with computerized systems

Guest service orientation

Availability for varied shifts

Education

High school diploma or equivalent

Job description

InnVest Hotels in Markham, Ontario is seeking a Guest Service Representative to welcome guests, register arrivals and assist with room assignments, while delivering exceptional service.

You will handle reservations, payments, and inquiries, coordinate with housekeeping and maintenance, and maintain a tidy lobby. A high school diploma and strong English communication are required; weekend and evening shifts are available.