Night Audit / Front Desk Agent

Crescent Hotels & Resorts; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality company in Canada is seeking a Night Audit / Front Desk Agent to ensure high-quality service at the front desk during night shifts. Responsibilities include preparing revenue reports, handling guest inquiries, and maintaining adherence to company standards. Ideal candidates will have strong customer service skills, experience with hotel PMS systems, and flexibility to work various shifts. Joining this team promises opportunities for growth and development.

Benefits

Highly competitive wages

Exceptional benefit plan

RRSP matching program

Flexible scheduling

Discounts with managed properties

Travel discounts with Marriott

Qualifications

• Excited to progress in the hospitality field.
• Passion for customer service and employee engagement.
• Able to work various shifts including nights and weekends.

Responsibilities

• Prepare daily Restaurant Revenue Report.
• Run audit reports from the front office system.
• Maintain files and reset the system for next day operations.
• Implement company programs and support daily Front Desk operations.

Skills

Customer service

Organizational skills

Computer literacy

Attention to detail

Tools

Hotel PMS

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team . We are committed to providing you with:

• Highly competitive wages - An hourly wage between $20 to $22 (depending on experience).
• An exceptional benefit plan for eligible associates & your family members
• RRSP matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Discounts with Marriott properties for you & your family members.

Here is what you will be doing each day:

As a Night Audit / Front Desk Agent, you would be responsible to:-

1) Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.

2) Run audit reports/journals from the front office system, Point of Service and the computer.

3)Make corrections and adjustments and handle all computer problems that might occur throughout the shift.

4) Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

5) Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

6) Implement and continued support of company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, brand standards compliance, maximize revenues, to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

7) Remain calm and alert, especially during emergency situations and/or heavy
hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

7) Complete additional duties as assigned

Who We’re Looking For:

Does this sound like you?

You are excited to take the next step and continue your progression in the field of hospitality. You have a keen eye for detail, and passion for customer service and employee engagement. You don’t shy away from administrative computer work or leading from the front line. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

What you will be doing each day

As our Night Audit, you will be working with our Front Office Manager and other teams to ensure consistent high quality customer service is delivered by providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. You will be working during the night shift on the front desk, while also providing leadership to the team and completing administrative tasks .

Job Requirements:

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Must be willing to work overnights, holidays and weekends
• Able to perform other duties as required

Qualifications Experience

Preferred

Hotel Front Desk Supervisory Experience

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Leader : Inspires teammates to follow them

Dedicated : Devoted to a task or purpose with loyalty or integrity

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Motivations

Preferred

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business