Night Audit / Front Desk Agent

Crescent Hotels & Resorts; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

Crescent Hotels & Resorts seeks a passionate Night Audit / Front Desk Agent at The Josie Hotel in Rossland. Candidates should be detail-oriented, customer-focused, and adaptable to various shifts. This role involves preparing daily revenue reports, maintaining excellent front desk operations, and provides benefits including competitive wages and scheduling flexibility.

Benefits

Competitive wages ($20-$22/hour based on experience)

Benefits for eligible associates and family

RRSP matching program

Flexible scheduling

Discounts at Crescent managed properties and Marriott hotels

Qualifications

• Service-oriented with internal support focus.
• Ability to thrive in a fast-paced environment.
• Availability for overnight shifts, holidays, and weekends.

Responsibilities

• Prepare daily revenue reports by auditing POS tapes/journals.
• Balance revenue and settlement accounts nightly.
• Supervise front desk operations and ensure compliance with SOPs.

Skills

Detail-oriented

Customer-focused

Organized

Strong communication skills

Strong numerical and analytical skills

Job description

The Josie Hotel Rossland
4306 Red Mountain Rd
Rossland, BC V0G1Y0, CAN

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply committed to providing exceptional experiences for our guests. We value our Associates as the core of our success and celebrate their contributions.

We foster an environment where you can bring your true self to work, with programs supporting health & wellness, learning and development, and travel discounts. Join us where You Belong. We Care. Shine Bright.

Position Overview

We are seeking a Night Audit / Front Desk Agent to join our team. We offer:

• Competitive wages ($20-$22/hour based on experience)
• Benefits for eligible associates and family
• RRSP matching program
• Flexible scheduling
• Discounts at Crescent managed properties and Marriott hotels in North America

Key Responsibilities

1. Prepare daily revenue reports by auditing POS tapes/journals
2. Run audit reports from the front office system
3. Make corrections, handle computer issues
4. Input revenue, expenses, and allowances into the system
5. Balance revenue and settlement accounts nightly, maintain files, reset systems
6. Support company programs, supervise front desk operations, ensure compliance with SOPs and brand standards
7. Remain calm during emergencies or busy periods, resolve customer issues, make decisions based on experience
8. Perform additional duties as assigned

Candidate Profile

Ideal candidates are detail-oriented, customer-focused, organized, and adaptable to various shifts, including nights, weekends, and holidays. They possess strong communication skills, are professional in appearance, and eager to learn and grow within the hospitality industry.

Job Requirements

• PMS experience is a plus
• Service-oriented with internal support focus
• Ability to thrive in a fast-paced environment
• Willingness to learn and develop
• Strong numerical and analytical skills
• Ability to stand for long periods
• Professional presentation
• Availability for overnight shifts, holidays, and weekends
• Ability to perform other duties as required

Qualifications & Behaviors

Enthusiastic, leadership qualities, dedication, detail orientation, teamwork, and an entrepreneurial spirit are preferred traits.