Night Attendant- Casual

LE8004 WC Operating (Saskatchewan) LP; Montreal; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Accommodation on request

Work-life balance options

Job summary

Cogir Senior Living is seeking a Night Attendant to manage front desk operations, greet residents and visitors, handle inquiries, and support administrative tasks across retirement residences in Canada. Responsibilities include answering calls, mail logistics, meeting room scheduling, and ensuring a clean, safe reception area.

Requirements include CPR and First Aid, VPS screening, and a responsible service certification.

Qualifications

• Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience
• Ability to provide feedback on a day-to-day basis
• Knowledge and experience with standard institutional cleaning techniques
• Previous experience in reception is considered an asset
• Must exhibit professional and polished telephone manner
• Ability to handle multiple tasks at once, work under pressure, and meet deadlines
• High organization and detail-focused
• Expertise in Word/Excel/PowerPoint/Email preferred

Responsibilities

• Run the front desk in a courteous, efficient manner
• Answer incoming calls and respond professionally
• Redirect calls and take concise messages when required
• Greet, assist and direct visitors
• Handle various administrative and introductory accounting duties
• Sort internal mail and arrange courier pickups
• Update phone and distribution lists
• Provide evening security and emergency response
• Maintain a clean, safe, well-organized reception area
• Uphold residence policies and promote residents' rights and responsibilities

Skills

Interpersonal skills

Oral & written English

Multitasking

Organizational skills

Professional telephone manner

Education

CPR & First Aid Certification

Smart Choices Responsible Service Certification

VPS (Vulnerable Position/Sector Screening)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook/Email

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity - Excellence We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference.

Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common areas.

Key Responsibilities:

• To run the front desk in a courteous efficient manner
• To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner
• To redirect calls as appropriate and take clear, concise messages when required
• To greet, assist and direct all visitors
• To handle various administrative and introductory accounting duties
• To pick up and sort internal mail
• To stamp, deliver and maintain mail machine for external mail
• To prepare packages and arrange courier pick up
• To arrange meeting room schedule and bookings
• To update phone and distribution lists
• To replace staff as necessary
• To answer and respond immediately to emergency response system
• To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system
• To always be accessible to your team and management and promptly attend any problems/concerns that may arise
• To maintain a clean, safe, fully stocked and well organized reception area
• To establish and maintain harmonious relationships with residents, their families and employees
• To report to management if the residents have concerns or complaints
• To assist with small projects as required by other administrative support (i.e. labels, bulk mailing, etc.)
• To provide evening security and emergency response for residents when required
• To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures
• To clean common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows
• To do laundry (including washing, treating & folding)
• To operate floor care machines and steam cleaning equipment
• To strip, scrub, spray, and buff all carpet and non-carpet floor surfaces
• To pick up garbage & recycling and transport to designated areas
• To adhere to established residence policies and procedures, including safety rules and safe working practices
• To prepare documentation as required according to residence policy
• To be aware of the Residents Rights & Responsibilities and endeavor to respect and promote it
• To attend in-service training as required in order to better serve the needs of the residents
• To complete The Learning Centre as monthly online training
• To attend staff meetings as required to be aware of changes in Residence that have taken place
• To participate in the Quality Improvement Program
• To complete other duties as assigned
• To uphold and promote organization’s values and philosophy relating particularly to ethics, morality, and integrity

Required Education, Credentials and Experience:

• Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience
• Ability to provide feedback on a day-to-day basis
• Knowledge and experience with standard institutional cleaning techniques
• Previous experience in commercial/residential/Healthcare cleaning and laundry procedures is desirable Previous experience in reception is considered an asset
• Must exhibit professional and polished telephone manner
• Ability to handle multiple tasks at once, work under pressure, and meet deadlines
• High organized and detail focused
• Expertise in Microsoft Word (Word, Excel, PowerPoint, E-mail) preferred
• Ability to work with minimal supervision
• Current CPR and First aid
• Current Smart Choices Responsible Service Certification (Serving it Safe)
• Current (within 6 months) Vulnerable Position/Sector Screening (VPS)
• Cogir is committed to ensuring that all employment practices are inclusive.
• As an organization we are committed to providing and arranging accommodation for candidates upon request.

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

The Mission of Cogir Senior Living

Human beings are the focus of our mission which is “real estate with purpose”. They are the foundation of our culture as well as our priority. For us, the human being is everywhere and is the basis for all our actions and decisions.

A Unique Experience

As employees, every workday is a unique experience. We offer a healthy environment, with inspiring leaders who set clear goals, acknowledge the efforts made and encourage internal advancement. Moreover, we’re offering benefits that reflect the needs of today. There are various options available to allow for a healthy work-life balance.