Next Step Program Supervisor

The Salvation Army; Abbotsford; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Salvation Army seeks a full-time SIL Program Supervisor in Abbotsford to lead program planning and client support for the Supportive Independent Living Program. This role involves community engagement, mentoring, managing a team, and overseeing operations to assist individuals in maintaining sobriety and stable housing. Candidates should have relevant social work education and experience in the non-profit sector.

Qualifications

• Completion of a 2-year Social Work program required.
• Minimum of 2 years' experience in supportive housing, preferably within a non-profit.
• Knowledge of homelessness, 12-step programs, and local community agencies essential.

Responsibilities

• Provide program planning and supervision for the Supportive Independent Living (SIL) Program.
• Liaise with external stakeholders to advocate for client needs.
• Oversee admissions, orientation, and discharge processes.

Skills

Attention to detail

Problem-solving

Service coordination

Crisis management

Trauma-informed approaches

Education

2-year Social Work program

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Location: Cascade - Abbotsford

This is weekly schedule of 37.5 hours - full time.

PURPOSE:

The purpose of the expectation task list is to clearly outline management's expectations of the incumbent. These expectations and associated tasks will form the basis of the annual performance appraisal. Merit increases will be determined by the level of performance demonstrated in each area.

Expectations may evolve therefore the employee and management may use the annual performance appraisal process to establish realistic and equitable goals and outcomes for the upcoming performance year.

Expectations & Task LIST

JOB PURPOSE:

The SIL Program Supervisor provides program planning and supervision for the Supportive Independent Living (SIL) Program, also referred to as The Next Step. The SIL Program Supervisor is responsible for developing and implementing a range of services and activities that address client needs, with the goal of supporting individuals in maintaining sobriety, securing stable housing, and achieving meaningful employment.

Community Engagement & Collaboration

• Liaise with external stakeholders (e.g., social services, police, health providers) to advocate for client needs.

• Collaborate with Chaplains and other faith leaders to provide holistic and spiritual support.

• Participate actively in lead team meetings and interagency coordination efforts.

• Connect residents with external community services and accompany them as needed.
  

Tenant Support & Housing Services

• Support tenants with move-ins, maintaining their spaces, and meeting basic needs (e.g., food, hygiene).

• Conduct regular wellness checks and enforce safety protocols.

• Maintain up-to-date and accurate tenant files in accordance with funder and accreditation requirements.

• Organize community-building and social activities to foster connection and well-being.
  

Leadership & Organizational Representation

• Serve as a role model and advocate for residents, upholding the organization’s mission and values.

• Participate fully in staff development, team meetings, and in-service training.

• Represent the organization in a professional and mission-consistent manner.

• Engage in strategic planning to adapt programming to evolving socioeconomic conditions.
  

Program Management & Administration

• Develop, implement, and regularly update policies, procedures, and operational guidelines.

• Manage program budget, including rent collection, petty cash, and financial reporting.

• Ensure ongoing compliance with legal, contractual, and accreditation standards.

• Utilize client feedback to evaluate and enhance program effectiveness.

• Record and document daily activities, incidents, and program compliance accurately.
  

Client Support & Case Management

• Oversee admissions, orientation, rule comprehension, and discharge processes.

• Provide individualized counseling and support, especially related to addiction recovery.

• Monitor residents’ recovery through tools such as urine drug screenings, room checks, and behavioral reports.

• Develop and implement individualized recovery and support plans in collaboration with supervisors.

• Offer one-on-one and group support tailored to residents’ needs, including life skills and educational programming.

Qualifications and Education Requirements

• Completion of a 2-year Social Work program.

• Minimum of 2 years' experience in supportive housing, preferably within a non-profit organization.

• Knowledge of homelessness, 12-step programs, Celebrate Recovery, trauma-informed care, and local community agencies.

• Demonstrated experience in advocacy, service coordination, and crisis management.
  

Required Skills

• Strong attention to detail with excellent problem-solving and documentation abilities.

• Proven ability to manage diverse relationships and collaborate effectively with external partners.

• Understanding and application of anti-oppressive practices and trauma-informed approaches.

• Capacity to monitor the environment continuously, engage frequently with clients, listen attentively, observe body language, and accurately record relevant information.

• Non-Violent Crisis Intervention Training is considered an asset.
  

Health & Safety Requirements

• Immunization for Hepatitis B.

• Vaccination against Tuberculosis.

• Strict adherence to all health and safety policies to reduce risks to both residents and staff.
  

Pre-Employment Conditions

Successful candidates may be required to provide:

• Consent for a background check.

• A clear vulnerable sector screening.

• A clean driver’s abstract.

• Completion of The Salvation Army’s online Praesidium Abuse Prevention Training and required Health and Safety Training.
  

Additional Requirements

• Must hold a valid Class 5 Driver’s License.

• Full compliance with expectations for all program participants.

• Internal applicants should notify their managing supervisor before submitting an application.

• The Salvation Army is committed to accommodating applicants with disabilities in accordance with applicable human rights legislation. Please inform us of any accommodation needs during the hiring process.

• We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Compensation:

The target hiring range for this position is $26.42 to $26.55 with a maximum of $26.68.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.