Newcomer & Welcoming Coordinator

YMCA of Southwestern New Brunswick; Saint John; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established community organization is seeking a Newcomer and Welcoming Coordinator to enhance integration for newcomers. This role involves managing the front desk, coordinating with community groups, and supporting administrative functions. Ideal candidates will possess a college degree, a client-focused attitude, and sensitivity to the needs of immigrants. Join a vibrant team dedicated to building a welcoming environment and making a positive impact in the community. This position offers a dynamic work atmosphere, where your contributions will help foster connections and support diverse populations.

Qualifications

• College or university degree required.
• Experience in a cross-cultural environment preferred.

Responsibilities

• Manage front desk and welcome visitors.
• Support administrative tasks for the GM.
• Assist with classroom scheduling and language programming.

Skills

Client-focused attitude

Sensitivity to immigrant community needs

Organizational skills

Interpersonal skills

Flexibility to work varied hours

Fluency in English

Proficiency in MS Word

Proficiency in Excel

Education

College or university degree

Tools

MS Word

Excel

Job description

The YMCA of Southwestern New Brunswick is working to address critical regional issues such as the health crisis, population decline, youth outmigration, and child poverty. We aim to build a diverse and inclusive community where each person is valued for their unique perspectives and contributions.

The Y community comprises 450 employees and 500 volunteers, offering diverse programs across 19 locations in the city and surrounding municipalities. We invite you to discover the power of belonging and what it can do for your career and community.

Newcomer Connections, established in 1993, is a key part of the YMCA focused on creating connections that transform our community into a welcoming, healthy home for immigrants worldwide.

Position Overview

The Newcomer and Welcoming Coordinator acts as the receptionist at the Newcomer Connections Centre, welcoming and directing newcomer clients. This role involves working with staff to deliver seamless services, assisting with daily coordination, and supporting administrative and financial functions under the supervision of the GM, Newcomer, and Community Connections.

Major Responsibilities

Reception & Welcoming

• Manage the front desk to welcome visitors and answer calls.
• Build relationships with clients and community stakeholders.
• Uphold Child Protection procedures and standards.
• Maintain classroom and space standards.
• Manage email and voicemail correspondence.
• Assist clients with intake forms.

Coordination and Administration

• Support administrative tasks for the GM, including document preparation, research, and project support.
• Coordinate with team members to ensure organized workflow.
• Maintain supplies and inventory, and process financial transactions.
• Organize meetings and record notes.
• Coordinate with community groups, volunteers, and donors.

Support

• Assist with classroom scheduling and language programming tasks.
• Support enforcement of attendance policies and client onboarding.

Special Projects

• Handle intake and orientation for non-PR clients, targeting 300 clients.
• Coordinate data collection for departmental projects.
• Maintain service maps and inventories.
• Create manuals and develop community partner lists.
• Support health initiatives and participant engagement.

Qualifications and Experience

• College or university degree.
• Approachable, client-focused attitude.
• Sensitivity to immigrant community needs.
• Experience in a cross-cultural environment.
• Strong organizational and interpersonal skills.
• Proficiency in MS Word and Excel.
• Flexibility to work varied hours.
• Fluency in English; additional languages are an asset.

Competencies Required

• Commitment to YMCA’s mission and values.
• Clear and timely communication.
• Initiative and ethical behavior.
• Responsibility for personal and organizational philanthropy.
• Effective planning and problem-solving skills.
• Ability to work independently.

Working Conditions

• Self-managed travel to work.
• Participation in health and safety discussions.
• Ability to work in a busy, fast-paced environment.
• Managing multiple activities regularly.
• Sitting for extended periods.
• Adherence to YMCA Canada National Experience Program guidelines.