New Store Manager Toronto Premium Outlets

LACOSTE; Halton Hills; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic leader to drive sales and customer service excellence in their store. This role emphasizes empowering team members through training and feedback, creating a vibrant customer experience, and achieving sales targets. The ideal candidate will leverage their leadership skills to cultivate a motivated team while analyzing performance metrics to enhance profitability. Join a forward-thinking company where your contributions will shape the customer journey and foster a strong community presence. If you're passionate about retail and leadership, this is the perfect opportunity for you.

Qualifications

• Proven experience in sales leadership and team management.
• Strong analytical skills to drive business improvements.

Responsibilities

• Lead and develop store team to achieve sales and service goals.
• Analyze sales data to identify opportunities for improvement.
• Ensure a customer-focused environment and uphold company standards.

Skills

Sales Leadership

Coaching and Training

Customer Service

Performance Management

Analytical Skills

Job description

Essential Job Responsibilities:

LEADERSHIP:

- Lead store team to drive sales through training and coaching.

- Exemplify your sporting spirit and create an outstanding service culture.

- Provide constant feedback and coaching to improve your team's skills and sales results.

- Identify and recruit associates who are passionate about sales and customer service.

- Develop team members with leadership and other abilities for succession planning.

- Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies.

- Set goals for each team member for the achievement of Company KPI's.

- Manage team member's performance through regular evaluation.

SELLING:

- Execute plan to achieve and exceed Lacoste's sales plans and profitability goals.

- Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations.

- Proactively make suggestions based on analysis that will positively impact the business.

- Ensure maximum overall bottom line profitability by analyzing store P/L results and identifying opportunities for improvement.

- Set measurable performance standards and goals based on Company's expectations and metrics.

CUSTOMER SERVICE:

- Create an environment focused on the customer experience.

- Ensure that each team member is knowledgeable about the Lacoste lifestyle.

- Be inventive and create additional business opportunities by ensuring that team members focus on building their clientele.

- Embrace local community groups and mall management to generate PR opportunities that showcase our Brand Vision and sporting spirit. This may include hosting special events, sponsorships, participating in fashion shows and editorial placements as directed and with the express approval of corporate management.

OPERATIONS:

- Plan and manage payroll hours and schedule to meet business needs.

- Control expenses (including payroll) within planned budget.

- Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.

- Protect store assets and inventory.

- Manage new receipts, transfers, markdowns, back stock and fill-ins.