New Product Introduction Program Manager

Jetson; North Vancouver; On-site; CAD 165,000 - 200,000; Full time

Benefits offered by this job

Dental and Vision Coverage

Extended Health Care

Disability Insurance

Education Support

Parental Leave Top Up

Equity

Job summary

Jetson is seeking a New Product Introduction (NPI) Program Manager to lead the successful launch of new products across its platform. You’ll own launch planning, coordinate across Product, Operations, Supply Chain, Marketing, and Field teams, and ensure readiness for customers in North America.

You will drive pilots, scale-up, and build a repeatable NPI playbook, with an engineering background and hands-on field training. This full-time role is based in North Vancouver, BC.

Qualifications

• 5+ years of project management experience.
• Delivery on large multivariate projects with strategic, creative problem solving.
• 3+ years delivering products to market through a stage-gate process; New Product Introduction (NPI) experience is a strong plus.
• An engineering degree.
• Working knowledge of thermodynamics and the refrigeration cycle.
• Very strong organizational skills and a highly conscientious approach to your work.
• Willingness to undergo hands-on field training and perform monthly field installations.
• Ability and willingness to travel within North America about 20% of the time.
• Ability to be physically active and lift 25 pounds.
• Comfort with professional disagreement, bringing diversity of thought to the team.

Responsibilities

• Own the end-to-end launch plan for new products (Heat Pumps, EV chargers, heat pump water heaters, and other electrification technologies)
• Coordinate across Product, Ops, Supply Chain, Marketing, and Field teams
• Ensure operational readiness including training, SOPs, inventory, tooling, and support
• Run pilot programs and early deployments before full rollout
• Track launch progress, resolve blockers, and ensure products scale successfully
• Build and improve Jetson’s NPI launch playbook

Skills

Project management

Cross-functional leadership

Delivery planning

Stage-gate experience

Field training readiness

Travel readiness

Thermodynamics knowledge

Education

Engineering degree

Job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity

We’re looking for a New Product Introduction (NPI) Program Manager to lead the successful launch of new products across Jetson’s platform. This role sits at the center of Product, Operations, Supply Chain, Field Teams, Marketing, and Support, ensuring the organization is fully ready to deliver new products to customers. You’ll own launch planning, cross-functional coordination, and operational readiness, helping bring new technologies to market smoothly and at scale.

What You Will Do

• Own the end-to-end launch plan for new products (Heat Pumps, EV chargers, heat pump water heaters, and other electrification technologies)
• Coordinate across Product, Ops, Supply Chain, Marketing, and Field teams
• Ensure operational readiness including training, SOPs, inventory, tooling, and support
• Run pilot programs and early deployments before full rollout
• Track launch progress, resolve blockers, and ensure products scale successfully
• Build and improve Jetson’s NPI launch playbook

What You’ll Bring

• 5+ years of project management experience
• A history of successful delivery on large-scale, multivariate projects, where you took a strategic, creative, and sometimes unconventional approach to solving problems
• 3+ years of experience delivering products to market through a stage-gate process; New Product Introduction (NPI) experience is a strong plus
• An engineering degree
• Working knowledge of thermodynamics and the refrigeration cycle
• Very strong organizational skills and a highly conscientious approach to your work
• Willingness to undergo hands-on field training and perform monthly field installations
• Ability and willingness to travel within North America about 20% of the time
• Ability to be physically active and lift 25 pounds
• Comfort with professional disagreement, which is a key part of this role, and the ability to bring diversity of thought to the team

Job Type

Full-time, Permanent

Pay

$165,000 – $200,000 CAD per annum

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Extended Health Care
• Disability Insurance
• Education Support
• Parental Leave Top Up
• Equity

Work Location

In person - North Vancouver, BC

U.S. Roles

Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles

Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.