New Patient Coordinator - Dumore & Team Orthodontics

Corus Orthodontists; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-focused orthodontic practice in Winnipeg, Manitoba is looking for a New Patient Coordinator to create exceptional patient experiences. This full-time role involves scheduling consultations, preparing for patient visits, and supporting a collaborative team environment. Ideal candidates will have customer service experience and strong interpersonal skills, with opportunities for growth and a competitive rewards package.

Benefits

Extended health coverage

Health spending account

Employee assistance program

Uniform allowance

Qualifications

• Previous customer service experience is essential.
• Experience in a clinical setting is advantageous.
• Working knowledge of Microsoft Office and orthodontic software is a plus.

Responsibilities

• Answer new patient calls warmly and professionally.
• Prepare welcome emails and verify insurance coverage.
• Coordinate pre-exam logistics and data entry.
• Manage follow-ups with undecided patients.
• Participate in team meetings to foster collaboration.

Skills

Customer service experience

Interpersonal skills

Time management skills

Tools

Microsoft Office

Orthodontic management software

Job description

Are you passionate about creating exceptional patient experiences? Dr. Tim Dumore and Team Orthodontics is seeking an enthusiastic New Patient Coordinator, to join our thriving practice in Winnipeg, Manitoba.

What Sets Us Apart

At Dr. Tim Dumore and Team Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Orthodontic benefits for you and your immediate family and a uniform allowance.
• Work-Life Balance: Enjoy a Full-time, 40 hours per week, Monday through Friday.
  
  
  

How You’ll Make An Impact

• Deliver Exceptional First Impressions: Answer new patient calls with warmth and professionalism, gather essential information, and build rapport while scheduling consultations that align with practice guidelines.
• Prepare for Success: Send welcome emails, verify insurance coverage, pull x-rays and records, and prepare personalized welcome packets to ensure every patient feels informed and valued before their first visit.
• Support the Exam Experience: Coordinate all pre-exam logistics, ensure accurate data entry, and help patients understand what to expect—creating a seamless transition into treatment if recommended.
• Follow Up with Care: Track and follow up with patients who are undecided about treatment, manage recall reports, and maintain consistent communication to keep patients engaged and informed.
• Collaborate and Contribute: Participate in team meetings, report on new patient metrics, and work closely with clinical and administrative staff to foster a supportive, respectful, and patient-focused environment.
  
  
  

The Teammate We’re Looking For

• Previous customer service experience.
• Previous administration experience within a clinical setting is an asset.
• Experience working in an orthodontic or general dental clinic is an asset.
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.
  
  
  

Ready to join a team that values excellence, integrity, and community? Apply today to start a rewarding career with Dr. Tim Dumore and Team Orthodontics! We thank all applicants, but only those selected for an interview will be contacted.

#CAD

At Corus Orthodontists, we’re committed to fostering a workplace where everyone feels respected, included, and empowered to be their authentic selves. As an equal opportunity employer, we celebrate diversity and provide equitable access to opportunities. If you’re contacted about your application, please let your Recruitment Specialist know if you require any accommodations—we’re happy to support you.

Disclaimer:

Corus Orthodontists job opportunities are officially posted only through our careers platform, Indeed, and LinkedIn. If you see this role listed on other websites, please be aware it may be outdated or posted without our authorization. To ensure your application is submitted securely and accurately, we recommend applying only through our official channels.