New Home Warranty and Customer Service Technician

RedBerry Homes; Wasaga Beach; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family-run homebuilding company in Wasaga Beach is seeking a Warranty and Customer Service Technician. The successful candidate will support homeowners through the post-purchase service process, conduct inspections, and ensure warranty services are addressed promptly. Applicants should have at least 5 years of experience in residential construction and strong communication skills. This full-time role includes hands-on repairs and customer engagement, operating in a professional manner.

Qualifications

• Minimum of 5 years of residential construction related experience.
• Comprehensive knowledge of Tarion warranty.
• Superior communication in English, both written and oral.
• Respectful and professional customer service approach.
• Excellent time management and attention to detail.
• Strong knowledge to perform repairs including carpentry and drywall.

Responsibilities

• Conduct pre-delivery inspections for new homeowners.
• Review warranty lists with homeowners.
• Coordinate service calls with vendors for warranty issues.
• Perform hands-on repairs as necessary.
• Address homeowner concerns during and after occupancy.

Skills

Residential construction experience

Tarion Warranty & Construction Performance Guidelines

Communication skills

Customer service

Time management

Repair skills (carpentry, drywall, etc.)

Computer skills (Microsoft Office)

Valid driver's license

Job description

Job Location:Wasaga Beach, Greater Toronto Area

Employment Type:Full Time (44 hours per week), Monday to Friday, On Site

Pay:$30.00 per hour

About the Role:

As a Warranty and Customer Service Technician, you will uphold the RedBerry Homes standard for customer service by supporting new homeowners through the post-purchase service process. This role provides technical and warranty advice to the homeowners and the trades to ensure that new homeowners receive prompt, complete and accurate service upon occupancy of their new home.

In This Role, You Will:

• Conduct pre-delivery inspections for every new homeowner.
• Review all Tarion warranty lists – Initial, 30 day, 1 year and 2 year forms – with new homeowners, explaining which items are warrantable and which are not.
• Conduct visual inspections of warranty issues.
• Coordinate and schedule service calls with vendors to address warrantable homeowner service requests.
• Perform hands on repairs as required.
• Track all outstanding warranty lists and follow up on incomplete work and incidentals.
• Ensure service orders are signed as completed (by homeowners and/or vendors as needed).
• Address pre-occupancy & post possession homeowner concerns.
• Perform additional ad-hoc tasks as required.

To Succeed In This Role, You Must Have:

• A minimum of 5 years of residential construction related experience.
• Comprehensive knowledge of the Tarion Warranty & Construction Performance Guidelines for new residential homes.
• Superior communication in English (writing and oral).
• A respectful and professional approach to customer service, upholding RedBerry Homes values in every interaction with homeowners.
• Excellent time management, organization and attention to detail.
• Strong knowledge, understanding and capability to perform all types of repairs including, but not limited to: carpenter framework, drywall, taping, painting, trim carpentry, tiling, caulking, hardwood floors, etc.
• Excellent computer skills, including strong knowledge in operating Microsoft Office (Word, Excel and Outlook), as well as proficient in using email to communicate.
• A valid driver’s license, your own vehicle, a working cell phone and provide your own tools.
• Able to be contacted after hours, as required.
• This position requires a 3-month probationary period.

About RedBerry Homes:

At RedBerry Homes, we infuse traditional family values into every home we construct to ensure that customer satisfaction remains at the forefront. We are a proud, family-run homebuilding company, with over a quarter-century of experience in community development planning, superior home design, quality craftsmanship, and attentive customer service. Our dedicated team of professionals brings hands-on building experience to deliver unparalleled value in every new home purchase.

Why Join RedBerry Homes?

Joining us at RedBerry Homes means that you’ll be making a meaningful connection with every one of our homeowners. There’s something special about handing over the keys to a brand new home, especially when that home is built with pride, care and attention to detail. By joining our team, you’ll continue to deliver on our commitment to customer satisfaction throughout the new home purchase process.

We sincerely thank all applicants for their interest, however, please note that only those selected for an interview will be contacted.