New Grad - Community Leasing Agent

InterRent REIT; St. Catharines; On-site; CAD 42,000 - 54,000; Full time

Job summary

InterRent REIT in Canada is seeking a dedicated leasing/Resident Services role to provide exceptional customer care, conduct property viewings, and manage rental applications. The position requires organizing and supporting resident activities while maintaining strong teamwork and communication.

Ideal candidates will have sales experience, strong customer service skills, and proficiency in MS Office. Applicants must be able to work full-time in-office with flexible hours, including weekends, and

Qualifications

• Knowledge or experience in sales.
• Proven customer service skills.
• Computer proficiency in MS Office.
• Strong organizational skills.
• Problem solver; able to identify issues and propose solutions.
• Good listener with strong communication skills.
• English fluency required; French skills considered an asset in some regions.

Responsibilities

• Providing information to residents with exceptional customer care and responsiveness.
• Presenting suites and conducting property viewings.
• Accepting rental applications for review and processing.
• Providing administrative support to ensure efficient processing of applications and correspondence.
• Handling inquiries and maintaining regular contact with resident community for follow-up and resolution.
• Organizing and participating in Resident Community Events.
• Inspecting suites to ensure quality standards are met.
• Using internal systems to collect, record and track activities and items from clients.
• Contributing to a positive team environment by supporting team members.
• Performing other duties as required.

Skills

Sales experience

Customer service

MS Office

Organizational skills

Problem solving

Active listening

English fluency

Job description

Responsibilities will include, at a minimum:

• Providing information to current and future residents using exceptional customer care skills and a level of responsiveness unmatched in the industry;
• Presenting suites (conducting property viewings)
• Accepting rental applications for review and processing;
• Providing necessary and proactive administrative support to ensure efficient processing of applications and correspondence;
• Handling all inquiries and maintaining regular contact with the resident community to ensure complete follow up and resolution;
• Organizing and participating in "Resident Community Events";
• Inspecting suites to ensure quality standards are continuously achieved;
• Using internal systems to collect, record and track activities and items of benefit or concern from our clients;
• Contributing to a positive team environment by supporting team members, and
• Performing other duties as required.

Must haves

• Knowledge or experience in sales
• Proven customer service skills
• Computer proficiency in MS Office
• Strong organizational skills
• Problem solver
• Good listener
• In Quebec, candidate must be fluent written and spoken skills in both French and English. In Ontario and BC, candidate must be fluent written and spoken skills in English, and French skills would be considered an asset.

Additional Information

• Must have own vehicle and a clean driver's abstract.
• Must be available to work flexible hours including weekend availability
• This role requires a mandatory full-time-in-office schedule (5 days/week)