NEW* Crisis Worker {OPSEU MH-26-156}

North Bay Regional Health Centre; North Bay; On-site; CAD 60,000 - 75,000; Full time

Job summary

North Bay Regional Health Centre is seeking a Crisis Intervention professional to provide 24/7 mental health assessments, support, and referrals. The role includes psychiatric consultations in the Emergency Department, Mobile Crisis outreach with police, and community crisis outreach through the Community Crisis Outreach Program.

The successful candidate will have Addiction & Mental Health Worker Diploma, ASIST, and current BLS certification, with strong de-escalation and trauma skills.

Qualifications

• Diploma in Addiction & Mental Health completed or in progress.
• BLS for Health Care Providers certificate required (recent).
• ASIST training required.
• Experience with crisis intervention models and community resources preferred.
• Experience in mental health settings and with trauma assessment recommended.

Responsibilities

• Support psychiatric consultations in the Emergency Department.
• Staff a 24/7 crisis phone line and provide crisis outreach with local police.
• Engage in Mobile Crisis outreach and connect clients to mental health and addiction services.
• Collaborate with Community Crisis Outreach Program and community partners.
• Address legal/ethical issues in crisis intervention and ensure safety of clients and staff.

Skills

Crisis management

De-escalation techniques

Advocacy & referrals

24/7 crisis phone line

Independent working

Team collaboration

Safety & prevention

Bilingual English/French

Education

Addiction & Mental Health Worker Diploma

Baccalaureate Degree in health/human/social services (asset)

Basic Life Support (BLS) for HCP Certificate

ASIST certification

Advanced Crisis Intervention/Counselling Certificate (asset)

CasP certification (asset)

Job description

Department: Nipissing Crisis Intervention

The Crisis Intervention team provides 24/7 mental health assessments, support, and referral services, with Crisis Workers stationed in the Emergency Department and staffing a round-the-clock crisis phone line. The role supports psychiatric consultations in the ED, participates in Mobile Crisis outreach alongside local police, and delivers clinical expertise and case management through the Community Crisis Outreach Program. This position plays a key part in community partnerships, justice system collaboration, and connecting individuals to essential mental health and addiction support during times of crisis.

QUALIFICATIONS

Certification/Experience/Knowledge:

• Addiction & Mental Health Worker Diploma required
• Baccalaureate Degree in a health, human or social services discipline an asset
• Basic Life Support (BLS) for Health Care Providers (HCP) Certificate required (recent within the last twelve months)
• Current Gentle Persuasive Approach (GPA) Certificate an asset
• Applied Suicide Intervention Skills Training (ASIST) required
• Recent (2 to 3 years) mental health experience in a clinical setting required
• Demonstrated knowledge and specialized training in Mental Health, Crisis Intervention models, Community services, Best Practices in Mental Health required
• Recent or previous experience working with community resources, agencies and other service providers required
• Experience with supporting individuals affected by a variety of crises including loss, violence, abuse, crime and traumatic events required
• Demonstrated experience with managing aggressive behaviour and superior de-escalation techniques required
• Demonstrated experience with trauma assessment and treatment practices required
• Experience with suicide assessment and intervention required
• Advanced Crisis Intervention and Counselling Certificate and/or related certifications an asset
• Canadian Association for Suicide Prevention (CASP) certification an asset
• Understanding of the legal and ethical issues in crisis intervention practice required

Skills/Abilities:

• Demonstrated ability to advocate and refer patients to appropriate resources required
• Demonstrated experience on applicable crisis management theories, approaches and strategies required
• Ability to perform effectively in the crisis field and apply/practice crisis management in a safe and non-threatening environment required
• Demonstrated ability to manage and support a 24/7 crisis phone line and service required
• Proven ability to work independently as well as a member of the team
• Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers, and visitors
• Must support and contribute to a culture of safety and prevention of adverse health events in this organization
• Good attendance and work record required
• Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

Pay rate, benefits and other terms and conditions are as per the OPSEU 662 Collective Agreement

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER