Network Support Specialist

Manitoba Hydro; Winnipeg; On-site; CAD 63,000 - 87,000; Full time

Benefits offered by this job

Benefits

Alternate Mondays off

Job summary

Manitoba Hydro is seeking a Network Administrator to support the corporate network, evaluate new technologies, and provide end-user IT support. You will implement switching, firewall, and wireless infrastructure, while mentoring junior staff and managing on-call duties to ensure reliability.

The role requires a four-year degree or two-year diploma with extensive Cisco experience, plus strong communication and teamwork skills. Travel and on-call rotation are part of the role.

Qualifications

• Networking hardware, including access, distribution, and core switch technologies.
• Firewalls and VPN configurations.
• Wireless technologies and performance monitoring.
• Experience with data centre infrastructure (cooling, racking, UPS).
• Familiar with Windows, Linux, and Solaris operating systems.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, oral, and written communication skills.
• Team-oriented with customer service focus.
• Willingness to be on-call and work 24/7 on rotation.

Responsibilities

• Provide technical designs for network connectivity to Manitoba Hydro endpoints, data centers, on-premises, and in the cloud.
• Act as the SME for networking on large enterprise projects.
• Evaluate, design, implement, and maintain emerging networking technologies (SD-WAN, ExpressRoute, Azure networking).
• Design, implement, and maintain system health monitoring technologies.
• Design, implement, and maintain wireless infrastructure.
• Install and troubleshoot switching, routing, and wireless technologies.
• Plan and execute hardware and software upgrades to ensure currency.
• Mentor and assist junior staff members.

Skills

Networking hardware

Firewalls

Wireless technologies

VPN Configuration

Performance monitoring

Data center infrastructure

Windows/Linux/Solaris OS

Analytical skills

Communication skills

Team collaboration

On-call readiness

Customer service focus

Education

Bachelor's degree in Computer Science or Computer Engineering

Two-year diploma in Computer Programming Technology

Tools

Cisco networking products

Job description

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

• Competitive salary and comprehensive benefits package.
• Enjoy a work schedule that typically provides every second Monday off (subject to location and operational requirements), supporting a balanced approach to work, family life and community.

Position Overview:

Under the general direction of the Network and Storage Infrastructure Lead, you will be responsible for Network Administration duties related to the support of the Manitoba Hydro corporate network. This includes evaluating new networking technologies and assessing the impact on the corporate network of implementing these technologies. You will also be responsible for normal day-to-day administration tasks including installation and maintenance of switching infrastructure, firewalls, network load balancers and wireless technologies. Duties also include participation in project work as well as providing technical support to internal Manitoba Hydro customers and end user support.

Responsibilities:

• Provide technical designs for network connectivity to Manitoba Hydro endpoints, data centers, on-premises, and in the cloud.
• Act as the SME for networking on large enterprise projects.
• Evaluate, design, implement, and maintain emerging networking technologies, such as SD WAN, ExpressRoute, and Azure cloud networking.
• Design, implement, and maintain system health monitoring technologies.
• Design, implement, and maintain wireless infrastructure.
• Install and troubleshoot switching, routing, and wireless technologies.
• Plan and execute hardware and software upgrades to ensure technical currency.
• Work with end-users to diagnose remote connectivity issues.
• Maintain accurate inventory of networking equipment and software.
• Participate in the procurement of hardware/software.
• Identify, monitor, and maintain the security of the network.
• Perform and analyze network packet captures.
• Work with end-users and other technical groups to resolve system problems when necessary.
• Mentor and assist junior staff members.
• Keep abreast and assess new trends in the IT industry.
• Work overtime as directed and participate in an on-call rotation on a 24/7 basis.
• Maintain a high level of communication with other technical groups in the enterprise.

Qualifications:

• A four-year degree in Computer Science or Computer Engineering from a university of recognized standing plus a minimum of five years related IT Support experience of which at least two years must be supporting Cisco networking products;
• OR
• A two-year diploma in Computer Programming Technology from an institute of recognized standing plus a minimum of seven years related IT Support experience of which at least two years must be supporting Cisco networking products.
• Demonstrated ability in the implementation, maintenance, problem detection, and resolution in the following areas:
• - Networking hardware, including access, distribution, and core switch technologies
• - Firewalls
• - Wireless technologies
• - VPN Configuration
• - Performance monitoring
• - Experience with data centre infrastructure (cooling, racking, UPS)
• Capable of performance analysis at the network level.
• Familiar with Windows, Linux, and Solaris operating systems.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated ability to work in a team environment with the primary focus being customer service.
• Demonstrated commitment to keep up to date with current technology.
• Prepared to come in to work at any time during a 24-hour period to ensure system reliability.
• Prepared to be on-call on a rotational basis.
• Must obtain and maintain a current Personnel Risk Assessment and a "Clear" security rating in accordance with Manitoba Hydro policy P513.
• Critical Infrastructure Protection (CIP) Training is required and must be completed prior to transfer date and renewed annually.

Salary Range

Starting salary will be commensurate with qualifications and experience. The range for the classification is $45.65-$62.99 Hourly, $87,470.50-$120,696.94 Annually.

We appreciate your interest in Manitoba Hydro and thank all applicants. Only those selected for the next stage of the selection process will be contacted.

If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates.