Network Support Analyst - 1016192

SRA Group; Regina; On-site; CAD 80,000 - 110,000; Full time

Job summary

A technology service provider in Regina is seeking a Network Support Analyst for onsite administration and support of LAN/WAN infrastructure. The role involves maintaining network performance, ensuring security compliance, and providing technical support. The ideal candidate should have extensive Cisco experience and relevant certifications. This position requires full-time commitment with after-hours and on-call support.

Qualifications

• Minimum 5+ years relevant experience preferred.
• Cisco-related certifications required.
• Experience supporting complex LAN/WAN environments.

Responsibilities

• Operate, maintain, and support LAN/WAN infrastructure.
• Provide technical support for network connectivity.
• Monitor key system metrics related to network performance.

Skills

Cisco network hardware configuration

LAN/WAN troubleshooting

Cisco IOS

Network security compliance

Education

Cisco certifications (CCNA, CCNP, CCSP)

Tools

SolarWinds

Citrix Load Balancer

Job description

Overview

Role Title: Network Support Analyst

Role ID: R10166192

Number of Roles: 2

Business Area: Intelligent Networks & Infrastructure

Contract Duration: Oct 20, 2025 to March 31, 2028

Location: 100% Onsite in Regina, SK Monday to Friday, with some after-hours work and rotational on-call required

SRA is seeking a Network Support Analyst to provide day-to-day administration, management, and support of LAN / WAN infrastructure (Cisco Network HW Config and Admin). The successful candidate will ensure effective operation, monitoring, and maintenance of a large, complex networking environment while following ITIL disciplines and service level agreements.

Responsibilities

• Operate, maintain, and support LAN / WAN infrastructure and associated service objects.
• Provide technical support for LAN / WAN connectivity, video conferencing, VOIP, and wireless networks.
• Support Cisco Firewalls, Cisco IOS, Cisco Network Management, Citrix Load Balancers, SolarWinds, CA Tool Suite, and other related infrastructure.
• Provision, implement, and maintain network hardware / software patches, upgrades, and configuration changes.
• Monitor key system metrics related to availability, latency, utilization, and security.
• Ensure network security compliance, including access controls, vulnerability management, intrusion detection, and security monitoring.
• Manage LAN / WAN asset installations, moves, adds, and changes.
• Maintain network documentation, topology maps, and configuration records.
• Participate in network capacity planning, performance reporting, and disaster recovery testing.
• Provide 24 / 7 rotational on-call support alongside the Network Support team.

Mandatory Skills & Experience

• Cisco network hardware configuration and administration experience.
• Experience in DWDM / MPLS configuration and administration.
• Experience supporting and troubleshooting LAN / WAN infrastructure in large, complex environments.
• Cisco-related certifications (CCNA, CCNP, CCSP).
• Demonstrated experience with Cisco IOS, Cisco Catalyst Switches, routers, and firewalls.

Desired Skills

• Experience with Azure networking components such as Azure Firewall, Load Balancer, and other networking infrastructure.
• Experience supporting SolarWinds, NetFlow Analyzer, Citrix Load Balancer, Tandberg video conferencing equipment, and CA Tool Suite.
• Knowledge of ITIL processes.
• Experience with cabling plans and managing third-party network service vendors.

Seniority Level & Experience

• Senior (Minimum 5+ years relevant experience preferred)

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Regina, Saskatchewan, Canada