Network Specialist III - Voice Core

Intello Technologies Inc.; Vancouver; Remote; CAD 92,000 - 138,000; Full time

Job summary

A leading technology solutions company is seeking a Network Engineer to ensure high-quality performance of voice networks. The role involves technical support, project management, and system monitoring, requiring extensive telecom experience and expertise in voice switching. The company values innovation and diversity, offering competitive compensation and a comprehensive benefits package.

Benefits

Comprehensive rewards package

Flexible work arrangements

Pension and share programs

Career development opportunities

Qualifications

• 7 to 10 years of experience in the Telecom industry.
• At least 5 years of operational experience in TDM/IP voice switching.
• Ability to perform root cause analysis for outages.

Responsibilities

• Respond to inquiries and provide technical assistance.
• Maintain network operations and perform regular maintenance.
• Manage assigned projects and program components.

Skills

Voice switching expertise

Advanced call tracing skills

Analytical skills

Excellent communication skills

Education

Degree or diploma in Engineering, Telecommunications, IT

Tools

Microsoft Visio

Cisco Broadworks

Job description

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Jobs by Category: Technology Solutions

Job Function: Network & Engineering

Status: Full Time

Schedule: Regular

Description

Our team and what we’ll accomplish together

The Voice and Collaboration team is responsible for ensuring the reliable and high-quality performance of our wireline and wireless voice networks, providing customers with a superior experience with TELUS services. We offer Tier 3 technical and design support for the TELUS Voice Core network, including managing service development, upgrades, proactive monitoring, vendor management, network build, and consolidation activities.

What you’ll do

• Respond to inquiries from staff, administrators, service providers, site personnel, outside vendors, etc., to provide technical assistance and support.
• Maintain network operations, software applications, operating systems, and perform regular maintenance.
• Manage assigned projects and program components to deliver services according to established objectives.
• Monitor and patch systems and servers related to the voice network to ensure service availability.
• Manage hardware and software upgrades, including lab testing and implementation with minimal customer impact.
• Troubleshoot malfunctions of voice network hardware, software applications, and security systems to resolve issues and restore services.
• Be on 24x7 on-call support for Tier 3 network implementation and support.
• Manage network inventory (hardware, software, and circuits).
• Take ownership of network issues and collaborate with 3rd parties, technicians, and the Network Manager to resolve them strategically.
• Act as a project manager for network-related projects.
• Provide recommendations to the architecture team based on project and business analysis.
• Develop Test Plans and Method of Procedures (MOPs) for network installations.

Qualifications

What you bring

• Expertise in voice switching, including Genband / Ribbon C20, A2, G9, G6, SBCs.
• Advanced call tracing skills across multi-vendor VOIP networks.
• Extensive knowledge of Voice switching, TDM, SIP, H248, SIP Trunking, Hosted PBX, SIGTRAN, SS7, IP, MPLS, Segment Routing.
• Proficiency in Microsoft Visio and Office suite.
• Experience with complex network infrastructure using technologies like Ribbon / Genband, SIP / H.248 Gateways, Cisco Broadworks.
• Ability to perform root cause analysis for outages and incidents.
• Strong analytical skills to interpret technical information and define issues.
• Proven ability to manage technical bridges and restore services during outages.
• Knowledge of technical architecture design, including Class 5 / 4 switching, tandem switches, STPs, media gateways, voice switches.
• Excellent communication skills, both oral and written, with the ability to convey technical information effectively.
• 7 to 10 years of experience in the Telecom industry.
• At least 5 years of operational experience in TDM/IP voice switching.
• Degree or diploma in Engineering, Telecommunications, IT, or equivalent experience.

Great-to-haves

• Knowledge of NFV and cloud services for Voice applications.

Location: Any major Canadian city

Salary Range: $92,000-$138,000

Performance Bonus or Sales Incentive Plan: 15%

Additional benefits include a comprehensive rewards package, flexible work arrangements, pension and share programs, community involvement opportunities, career development, and more.

Please note that compensation may change in 2025.

A bit about us

We’re a customer-focused, innovative team committed to improving lives through technology. We foster a culture of diversity, inclusion, and professional growth, valuing each team member’s unique contributions.

Technology Solutions

We explore future technologies like supply chain management, cybersecurity, cloud, and IoT.

Recognition

5G: Our fastest network with enhanced multimedia capabilities.

Innovation Centres: Collaborative hubs across Canada addressing major technological challenges.

Accessibility

We promote an inclusive culture and provide accommodations during recruitment for qualified applicants with disabilities.