Network Specialist III - Voice Core

Intello Technologies Inc.; Calgary, Vancouver, Toronto; Remote; CAD 92,000 - 138,000; Full time

Job summary

A leading technology solutions company seeks a Network & Engineering professional to manage and support their voice networks. The role involves technical assistance, project management, and ensuring network reliability. Ideal candidates will have extensive telecom experience and strong communication skills. Join a dynamic team committed to innovation and customer satisfaction.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth and development opportunities

Qualifications

• 7 to 10 years of experience in the Telecom industry.
• 5+ years of TDM / IP voice switching operational experience.

Responsibilities

• Provide technical assistance and support to staff and vendors.
• Manage hardware and software upgrades with minimal customer impact.
• Troubleshoot malfunctions of voice network hardware and software.

Skills

Voice Switching

Call Tracing

Network Infrastructure

Technical Writing

Communication

Education

University degree or College diploma in Engineering

Tools

Microsoft VISIO

Job description

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Jobs by Category: Technology Solutions

Job Function: Network & Engineering

Status: Full Time

Schedule: Regular

Description

Our team and what we’ll accomplish together

The Voice and Collaboration team is responsible for the reliable and quality performance of ourwireline and wireless voice networks so that our customers can enjoy a superior experience with
TELUS services. We provide Tier 3 technical and design support for the TELUS Voice Core network. This includes managing and supervising any service development, upgrades (software and hardware), proactive monitoring, vendor management, network build, consolidation and collapse activities.

What you’ll do

• Respond to inquiries from staff, administrators, service providers, site personnel, outside vendors, etc. to provide technical assistance and support
• Maintain network operations and software applications, operating systems and regular maintenance
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Monitoring and patching of systems and servers and related to voice network to ensure availability of services
• Manage hardware and software upgrades, ensuring complete lab testing and implementing with an objective of no customer impact
• Troubleshooting malfunctions of voice network hardware and software applications, and security systems to resolve operational issues and restore services
• 24x7 on call for tier 3 network implementation and support
• Network inventory management (hardware, software, and circuit inventory)
• Take ownership of network or related issues (as part of a team) and work with 3rd Parties, Network technicians and where appropriate the Network Manager to determine a strategic approach to resolution
• Act as a network project manager for network related projects
• Provide recommendation to the architecture team based on analysis of the project and business requirement
• Developing Test Plans and MOPs for the acceptance and execution of network installations

Qualifications

What you bring

• Must have an expert understanding of voice switching including but not limited to the following: Genband / Ribbon C20, A2, G9, G6, SBCs
• Advance knowledge of call tracing tools and interpretation across multi-vendor VOIP networks is a must.
• Advanced knowledge and sufficient experience in Voice switching, TDM, SIP, H248, SIP Trunking, Hosted PBX, SIGTRAN, SS7, IP, MPLS, Segment Routing etc.
• Proficient in Microsoft VISIO and other Microsoft office products
• Advanced knowledge and experience in complex network infrastructure in both dedicated and shared infrastructure using multiple key manufacture technologies: Ribbon / Genband (DMS / C20), SIP / H.248 Line Gateways, Cisco Broadworks
• Ability to do after the fact root cause analysis of outages, degradations and incidents
• Review and interpret complex technical information and analyze situations to define issues, draw conclusions and provide a final solution
• Demonstrated ability to effectively manage/control a technical bridge to quickly restore service during a service outage
• Advanced knowledge and experience in technical architecture design (e.g., Class 5 / class 4 switching and tandem switches, STPs, media gateways, voice switches)
• Excellent communication (both oral and written) and organizational skills; advanced technical writing skills with emphasis on conveying technical information to non-technical audiences
• 7 to 10 years of experience in the Telecom industry
• 5+ years of TDM / IP voice switching operational experience
• University degree or College diploma in Engineering, Telecommunications or IT, and/or equivalent combination of experience and education

Great-to-haves

• Knowledge of NFV and cloud services for Voice application is a plus

Location: Any major Canadian city

Salary Range: $92,000-$138,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.