Network Specialist

E-Comm 9-1-1; Vancouver; Hybrid; CAD 105,000 - 128,000; Full time

Job summary

A critical emergency communications provider in Vancouver is seeking an experienced Network Specialist to ensure the stability, security, and performance of critical 911 voice networks. The role involves troubleshooting, proactive maintenance, and documentation. Candidates should have a degree in a relevant field and CCNA certification. This position offers a competitive salary and benefits, including 4 weeks of vacation and fully paid health and dental coverage.

Benefits

Competitive salary

4 weeks of vacation

Fully paid health and dental benefits

Pension plan with employer contributions

Support for career development

Qualifications

• Deep knowledge of network technologies, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability, and virtualization.
• Strong communication and relationship-building skills.
• Ability to work independently and prioritize tasks.

Responsibilities

• Monitor and address network performance issues proactively.
• Analyze, configure, and resolve network issues.
• Provide second-level support and perform root cause analysis.

Skills

VPN

Cloud networks

Cisco ISE

Cisco switches/routers

Palo Alto firewalls

Troubleshooting

Root cause analysis

Education

Degree in Computer Science, Network Engineering, or related field

Cisco Certified Network Associate (CCNA) certification

CCNP certification

ITIL Foundation v3 or later

Job description

Network Specialist

WHO WE ARE

As a recognized leader in emergency communications, E-Comm provides critical life-safety services in communities across Our people are passionate about their work and public safety. We operate two emergency communications centres in Vancouver and Saanich, and provide integrated police and fire call taking and dispatch services to over 70 departments. We own and operate the largest multi-jurisdictional, tri-service wide-area radio network. We serve communities across this province through our locations in Vancouver, Burnaby, and Saanich. Learn more at [website]. At E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that reflects the communities we serve.

OUR VALUES

RESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATION

We are seeking an experienced Network Specialist to join our highly technical Network Services team.

Reporting to the Network Supervisor, the Network Specialist ensures the stability, security, and performance of public safety and critical 911 voice networks. Responsibilities include second-level network support, troubleshooting advanced issues, proactive maintenance, and documentation. You will also participate in the implementation, support, tuning, and management of enterprise-wide, life-critical networks and services, maintaining E-Comm's high standards of reliability.

Key skills include experience with VPN, Cloud networks, routing protocols, Cisco ISE, Cisco switches/routers, and Palo Alto firewalls. This role offers a unique opportunity to support life-critical network services for public safety.

Key Responsibilities :

• Network Performance Monitoring & Troubleshooting: Monitor and address network performance issues proactively.
• Configuration & Maintenance: Analyze, configure, and resolve network issues, working with senior staff on equipment changes.
• Incident & Problem Management: Provide second-level support, perform root cause analysis, and maintain records.
• Technology & Best Practice Awareness: Stay current with evolving technologies, security threats, and best practices.
• Documentation & Communication: Maintain technical documents and communicate effectively with stakeholders.

What you will bring :

• Degree in Computer Science, Network Engineering, or related field, or equivalent experience.
• Cisco Certified Network Associate (CCNA) certification is required.
• CCNP certification is a plus.
• ITIL Foundation v3 or later preferred.
• Deep knowledge of network technologies, including switches, routers, firewalls, VPN, encryption, routing protocols, high availability, and virtualization.
• Cloud networking experience is an asset.
• Strong troubleshooting and root cause analysis skills.
• Effective communication and relationship-building skills.
• Ability to work independently and prioritize tasks.

Security Requirements :

Police Security Clearance is required, which involves a process by law enforcement. Residency in Canada for at least 5 years is necessary. Candidates must be Canadian citizens or permanent residents. Candidates on student, visitor, or work visas are ineligible.

What we offer :

• Meaningful work supporting public safety.
• Competitive salary with potential increases.
• Starting with 4 weeks of vacation.
• Participation in our Personal Time-Off Program.
• Fully paid health and dental benefits.
• Pension plan with employer contributions.
• Support for career development.

Vaccination Policy : Currently suspended. If reinstated, vaccination will be required for all employees.

Job Details :

• Number of positions: 1
• Job status: Regular Full-Time
• Hours: Monday to Friday, 40 hours/week
• Salary: $105,000 to $128,000 depending on experience
• Employee Group: Exempt
• Department: Technology Services
• Location: E-Comm Lower Mainland, Vancouver / Hybrid
• Application deadline: August 20, 2025

We are committed to accommodating persons with disabilities during the recruitment process. Please contact us if you require assistance or accommodations due to a disability.