Network Security Analyst

Mindlance; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Network Security Analyst for a contract role in Toronto. This position involves supporting end-user requests, managing incidents, and identifying process improvements. Ideal candidates will have a Bachelor’s degree and 3 years of IT support experience, along with strong technical writing and stakeholder management skills.

Qualifications

• 3 years of experience in IT support or Service Desk support role.
• Knowledge in Identity & Access Management controls and policies.

Responsibilities

• Support end users by processing requests through the ticketing platform.
• Investigate issues and escalate requests.
• Identify trends to reduce repetitive issues.

Skills

Technical writing aptitude

Client and stakeholder management

Collaboration

Troubleshooting

Education

Bachelor’s degree in computer sciences or IT-related disciplines

Certifications in information security

ITIL v3: Foundations

Job description

Job Title: Network Security Analyst
Location: Toronto, ON
Duration: 12 + Months

Daily Responsibilities:

• Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests
• Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
• Identify trends and assess gaps in provisioning and incident queues to reduce repetitive negative occurrences and implement opportunities to streamline existing processes to consistently drive operational efficiencies
• Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.
• Work in a diverse environment leveraging other team members’ experience and knowledge

Must Have Skills:

• 3 years of experience working in IT support and/or Service Desk support role
• Bachelor’s degree in computer sciences and/or IT related disciplines and Certifications in information security preferred.
• ITIL v3: Foundations, Operational Support & Analysis
• Strong technical writing aptitude, written and verbal communications skills
• Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment
• Knowledge in Identity & Access Management controls and policies
• Skilled in collaboration, troubleshooting and gap analysis

Mindlance is an equal opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.