Network Operations Subject Matter Expert

Accenture; Regina; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading technology consulting firm in Regina is seeking a Network Operations team lead to oversee a skilled group, providing technical support and innovative solutions in cloud and infrastructure services. Candidates should have a bachelor's degree in computer science and at least 3 years of experience leading teams effectively. This position offers opportunities for professional development within an inclusive workplace culture.

Benefits

Inclusive workplace culture

Opportunities for professional development

Qualifications

• Proven experience leading teams for over 3 years.
• At least 2 years of experience with Network Monitoring and Troubleshooting.
• Knowledge of Cloud Connectivity and Infrastructure-as-Code.

Responsibilities

• Lead and mentor a Network Operations team.
• Provide technical support for production and development systems.
• Work with cloud architects on evaluating application landscapes.

Skills

Network Monitoring

Network Troubleshooting

SD-WAN

Next Generation Network Firewall Administration

Agile environment delivery

Education

Bachelor's degree in computer science or related discipline

Tools

Cisco

Next Generation Network Firewall

Job description

We are : Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

WORK YOU’LL DO

Accenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. As part of the Infrastructure Managed Services Practice, you will lead and mentor a Network Operations team of between five to ten staff members with various skill sets and needs. As the overall team lead, you will be responsible for advising your client counterpart assisting in the prioritization of work, projects, and incoming requests from across the organization. In your capacity of subject matter expert, you will keep abreast of new and emerging technologies and advise on best practices within the architecture being supported.

Key Responsibilities :

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).

Provide hardware / software support and implement technology at the operating system-level across all server and network areas, and for software solutions / vendors / brands.

Work includes L1 and L2 / basic and intermediate level troubleshooting.

Working with cloud architects and infrastructure teams to evaluate application and technology landscape

Understanding cloud and network best practices combined with guiding principles

Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.

Understands the strategic direction set by senior management as it relates to team goals.

Primary upward interaction is with direct supervisor. May interact with peers and / or management levels at a client and / or within Accenture.

WHO WE´RE LOOKING FOR?

Bachelor's degree in computer science or in a related discipline

Proven experience leading teams of increasing size and scope over the past 3+ years

Be responsible for network operations, including at least 2 years of experience with Network Monitoring and Troubleshooting

Minimum 2 years of experience with Next Generation Network Firewall Administration

Minimum 2 years of experience in any of the following :

SD-WAN

SD-Access

SD-DC

Wireless Networking

DNS, DHCP & IPAM (DDI) solutions

Knowledge in any of the following areas : -Network Edge and Cloud Connectivity

Network automation and Infrastructure-as-Code

Cisco certified

Delivering in an Agile environment

Eligible for Reliability Clearance

Nice to have :

Any Connect Administration for Umbrella, ISE, Secure Network Analytics (formerly StealthWatch), Remote Access

Cisco DNA-C Operations

Umbrella Dashboard operations

DDI operations (Efficient IP, BlueCat, or Infoblox)

ETA operations

Network Security / ISE Operations

Agile Scrum Master Certification

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces.Join Accenture to work at the heart of change.

Visit us atwww.accenture.com

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [phone], send us anemailorspeak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.