network operations manager

Bell Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider is seeking a Data and Voice Network Incident Manager in Ottawa. This full-time position requires strong technical knowledge of SDWAN, MPLS, and Internet services. The ideal candidate will act as the main contact for customer escalations and lead major incidents to ensure timely resolutions. Excellent communication skills and Federal Government Secret Security Clearance are necessary.

Qualifications

• Federal Government Secret Security Clearance required.
• In-depth knowledge of the telecommunications industry.
• Proven track record in teamwork.

Responsibilities

• Act as the single point of contact for all customer escalations.
• Available for escalations 24/7.
• Lead major incidents through their lifecycle.

Skills

Knowledge of SDWAN

Knowledge of MPLS

Knowledge of Internet services

Network Security understanding

Excellent communication skills

Job description

Bell Canada is seeking a Data and Voice Network Incident Manager to join their Client Service Operations team. The successful candidate will have a strong technical background and in-depth knowledge of troubleshooting SDWAN, Internet, and MPLS services.

Key Responsibilities

• Act as the single point of contact for all customer escalations and service assurance related issues
• Available 7/24 for escalations
• Provide communications to customers, internal business groups, and executives during major incidents
• Lead major incidents through their lifecycle to meet expected SLA / SLOs up to resolution
• Produce and Review Post Mortem Reports in a timely manner
• Responsible to implement solutions to improve the customer experience and provide proactive approaches to eliminate problematic trends

Critical Qualifications

• Federal Government Secret Security Clearance
• Located in Ottawa, Ontario
• In-depth knowledge of telecommunications industry; More specifically in the following services: SDWAN; MPLS; Internet; SIP; Network Security; Data Center Technologies (VM's, SAN)
• Technical know-how and knowledge of telecommunications and IT products and services
• Excellent oral and written communication skills
• A recognized leader with a proven track record of using teamwork to create a competitive advantage

Work Details

• Location: Ottawa, ON
• Work location: On site
• Salary: $31.25 to $70.46 hourly
• Terms of employment: Permanent employment, Full time
• Starts as soon as possible

Bell is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive and accessible environment.