Network Operations Analyst

Royal Bank of Canada; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Bonuses and stock where applicable

Career development

Job summary

Royal Bank of Canada in Toronto is seeking a Network Operations Analyst to monitor RBC's global network 24/7/365, leveraging AI-driven monitoring and DR procedures. You will join the NOC to ensure rapid incident response, service restoration, and ongoing resilience across all network platforms.

You will work with AI-powered anomaly detection, implement automated tasks, and validate DR runbooks during drills to maintain continuous business operations.

Qualifications

• 2+ years in IT operations or incident management.
• CCNA and/or CCNP certification.
• Strong understanding of Cisco SD-WAN, switches, firewalls.
• Scripting with Python preferred.
• Experience with disaster recovery runbooks.

Responsibilities

• Monitor and maintain network availability through incident response and planned maintenance.
• Proactively detect incidents and perform rapid response to restore services.
• Provision network hardware (switches, firewalls).
• Troubleshoot complex network issues; escalate when needed.
• Execute and validate DR runbooks during incidents and DR drills.
• Identify and remediate network vulnerabilities.
• Coordinate with IT and DR teams to improve runbooks and recovery procedures.
• Implement AI-driven automation for routine tasks and MTTR reduction.
• Analyze AI alerts to distinguish threats from false positives.

Skills

CCNA

CCNP

Networking

Python scripting

SD-WAN

Firewalls

Load balancers

VxLAN

Tools

Jira

PagerDuty

ServiceNow

Moogsoft

Job description

Job Description

What is the opportunity?

The Network Operations Analyst is responsible for monitoring and supporting RBC's global network environment on a 24/7/365 basis while leveraging artificial intelligence capabilities and executing disaster recovery procedures.

As a member of the Technology Operations & Resiliency Network Operations Centre - NOC, you will be accountable for proactive incident detection, rapid response, service restoration, and effective disaster recovery Infrastructure recovery execution across all network technology platforms. This role requires knowledge in AI-driven monitoring platforms and the ability to maintain business continuity during critical infrastructure failures and testing.

This is an exciting opportunity to utilize AI-powered anomaly detection and predictive analytics to anticipate and prevent outages before they impact business operations.

What will you do?

• Perform technical and administrative activities required to maintain the highest levels of network availability and reliability through incident response, planned maintenance activities, and problem resolution
• Monitor network and system performance using various monitoring tools and software
• Provision network hardware (Network switches, Firewalls)
• Perform and assist identification and troubleshooting of complex network and system issues, acting as a point of escalation as necessary
• Execute and validate Disaster Recovery Infrastructure (DR) runbooks during critical incidents and schedule DR exercises, ensuring rapid failover procedures, backup system activation, and recovery & validation status tasks completion
• Identify, document, and remediate network vulnerabilities
• Participate in DR infrastructure testing and validation, including failover drills, and recovery procedure optimization to ensure RBC can maintain service continuity during catastrophic failures.
• Coordinate with IT support teams and Disaster Recovery teams to develop, document, test, and continuously improve Data centre runbooks and recovery procedures.
• Implement AI-driven automation for routine operational tasks, incident triage, and ticket categorization to increase NOC efficiency and reduce mean time to resolution (MTTR).
• Analyze AI-generated alerts and recommendations to distinguish between genuine threats and false positives, continuously training Machine Learning (ML) models to improve detection accuracy
• Identify, document, and remediate network vulnerabilities
• Participate in on-call rotation and respond to after-hours incidents as needed

What do you need to succeed?

Must-have

• 2+ years in IT operations, systems administration, or incident management
• CCNA (Cisco Certified Network Associate) and/or CCNP (Cisco Certified Network Professional certificate
• Strong understanding of Network based technologies and processes such as Cisco suite of products such as Cisco SD-WAN, Switches, Firewalls, and F5 Load Balancers
• Knowledge of Data, Voice and Wireless network technologies including associated hardware technologies
• Skilled with advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts (suspend/activate services)
• Scripting and automation experience, ideally with Python
• Hands-on expertise with SD-WAN, routers, switches, firewalls, and load balancers, ServiceNow
• Experience with SD-WAN technologies (configuration, management, troubleshooting)
• Strong communication and ability to communicate effectively with diverse stakeholders, from technical specialists to senior managers.
• Demonstrated experience executing and validating Datacenter disaster recovery runbooks in production environments.

Nice to Have

• Understanding of business continuity planning
• Technical understanding across various hardware and software platforms: Cisco IOS, Aruba Wireless,
• Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView and NetOps
• Understanding of machine learning concepts for IT operations (anomaly detection, predictive analytics, alert correlation)
• Knowledge of MCP Servers, AI and ML models

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work

#LI-POST #TechPJ

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery

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