Network Manager

People Machine; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

A technology services firm in Ontario is seeking a Network Operations Lead to oversee the delivery of network services. The ideal candidate should have proven experience in network operations and strong troubleshooting skills. This mid-senior level position involves leading technical teams, ensuring compliance with standards, and implementing effective problem management processes. Apply now for a full-time role in a dynamic environment.

Qualifications

• Proven experience in managing network operations and leading technical teams.
• Intermediate knowledge of cloud networking (GCP, Azure).
• Familiarity with enterprise monitoring tools and network automation.

Responsibilities

• Responsible for the overall delivery of Network services including scheduling and compliance.
• Lead and motivate team while achieving department goals.
• Implement problem management and incident reporting processes.

Skills

Troubleshooting skills across voice, data, and security platforms

Strong communication and leadership skills

Ability to work under pressure

Tools

PRTG

Avaya

Check Point VPN

Cisco ISE

SD-WAN

Job description

Overview

Responsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities. Lead members of the team consistent with Mission, Vision and Values, and promote achievement of the department’s goals and objectives. Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports. Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested.

Responsibilities

• Responsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities.
• Lead members of the team consistent with Mission, Vision and Values, and promote achievement of the department’s goals and objectives.
• Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports.
• Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested.
• Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team.
• Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment.
• Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications.
• Knowledge of industry business trends and best practices and ability to implement where appropriate.
• Lead and / or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery.
• Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation’s deliverables for application development projects.
• Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components.
• Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. Key deliverables include capacity, refresh and compliance planning.
• Ensure compliance of all software license and maintenance agreements in the network areas
• Works with technical staff and other departments to drive technical excellence and increase overall productivity and profitability.
• Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions.
• Network technical testing and recovery as part of the overall business continuity plan.

Technical scope

• Voice & IVR Systems : Avaya, Verint, NUANCE IVR, Chrysalis IVR
• Monitoring & Management : PRTG, OpenGear Lighthouse
• Networking Protocols & Services : DNS, BGP, Radius Authentication
• Security & Firewalls : Checkpoint Firewall, Checkpoint VPN, Cisco ISE, Firepower
• WAN Technologies : SD-WAN
• Storage Networking : SAN Switches with PRTG Monitoring

Qualifications

• Proven experience in managing network operations and leading technical teams.
• Intermediate knowledge of cloud networking (GCP, Azure).
• Strong troubleshooting skills across voice, data, and security platforms.
• Familiarity with enterprise monitoring tools and network automation.
• Excellent communication and leadership skills.
• Ability to work under pressure and manage on-call responsibilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology and Management

Industries

• Hospitals and Health Care, Insurance, and Insurance and Employee Benefit Funds