Network Engineer II - Burlington, IA area

Twin State Technical Services, LTD.; Burlington; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a growing, award-winning team as a Network Engineer II in Burlington, Canada. This role involves maintaining and troubleshooting networked systems, providing advanced technical support, and collaborating with other engineers to enhance IT infrastructure. Ideal candidates will have strong problem-solving skills, excellent communication abilities, and a bachelor's degree in Computer Science or related field with relevant experience.

Benefits

Paid Professional Development

Excellent Insurance Benefits

PTO

Positive Culture

Qualifications

• 3+ years of network experience or 5 years of education and network experience.
• Demonstrated ability to provide outstanding customer service.

Responsibilities

• Provide advanced technical support for users and maintain hardware.
• Investigate and solve Tier I network issues.
• Mentor Tier I Network Engineers and Interns.

Skills

Customer Service

Problem Solving

Communication

Analytical Skills

Teamwork

Education

Bachelor’s degree in Computer Science

Tools

CompTIA A+ Certification

Network+ Certification

Microsoft Certifications

Job description

Accelerate your career growth by joining a growing, award-winning team.

Twin State Technical Services is a group of enthusiastic, fast-paced tech experts. We’ve been serving our clients in a variety of industries for more than 25 years. We provide our employees an atmosphere to thrive by offering stability, paid professional development, excellent insurance benefits, PTO, and a close-knit, positive culture.

We value collaboration, creativity, and a focus on the best solutions for our customers. If you enjoy working with other experienced, highly skilled, and amazing IT professionals like yourself, TSTS might be for you!

This role delivers in the Burlington, IA area. We recently earned the titles of “Best Cybersecurity Company of the Region” and “Best IT Support Company of the Region” for the third consecutive year by voters of the Quad Cities Business Journal subscribers. Our team of skilled engineers consistently delivers exceptional support, protecting businesses from ever-evolving cyber threats and empowering businesses in the Quad Cities region to focus on their growth and productivity.

As a Network Engineer II, you maintain, understand, troubleshoot, and resolve issues with networked systems, servers, workstations, and user accounts. Your expert attention provides advanced technical support to ensure the stability and efficiency of IT infrastructure. You will handle network configuration, performance monitoring, issue resolution, and documentation maintenance. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a deep understanding of network protocols and tools.

Responsibilities

• Provide advanced technical support for users by researching, troubleshooting problems, and maintaining hardware.
• Investigate and solve Tier I network issues related to infrastructure and backups.
• Provide mentorship for Tier I Network Engineers and / or Interns.
• Evaluate automation toolsets, software, and products.
• Collaborate with Network Engineers III to find ways to automate manual tasks.
• Answer client questions by identifying basic problems through research and executing the appropriate actions for resolution.
• Participate in customer meetings and effectively communicate progress updates.
• Improve client support by writing, maintaining, and organizing documentation while managing accounts and permissions.
• Perform other related duties as assigned.

Requirements

• Demonstrated ability to provide outstanding customer service.
• Highly proficient verbal and written communication skills at all levels of organizations.
• Highly proficient organizational skills and attention to detail.
• High network and server proficiency.
• Ability to engage strong problem-solving, analytical, and teamwork skills.
• Bachelor’s degree in Computer Science or related field and 3+ years of network experience OR any combination of 5 years of education and network experience (required).
• CompTIA A+ Certification, Network+ Certification, Microsoft Certifications, or any other IT Certifications are preferred.

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