Network Data L3 Engineer

Wipro; Calgary; On-site; CAD 100,000 - 150,000; Full time

Job summary

Wipro Limited is seeking an experienced Network Data L3 Engineer to support and advance enterprise network infrastructure in a 24x7 environment. You will troubleshoot complex issues, manage major incidents, and lead technical changes with cross-functional teams.

The role emphasizes leadership in incident resolution, SIP-driven improvements, and governance across WAN/LAN/Data Center networks, with collaboration across onshore and offshore teams.

Qualifications

• 8+ years in Enterprise Network Operations or Infrastructure Support.
• Experience with WAN, LAN, Data Center and Network Security.
• Proven ability to lead major incidents and critical changes.

Responsibilities

• Act as senior escalation point for complex network incidents.
• Lead Major Incident resolution and RCA.
• Plan and implement major network changes with minimal business impact.
• Provide technical leadership during outages and bridge calls.
• Drive SIP to improve network performance, stability and security.
• Perform capacity planning and lifecycle management tasks.
• Ensure governance of incident and change processes.
• Collaborate with architecture, security, engineering and operations teams.
• Maintain network documentation and knowledge repositories.
• Identify automation opportunities to improve service quality.

Skills

Routing & Switching

Cisco Routing & Switching

Palo Alto SD-WAN

Troubleshooting

Tools

Infoblox

Gigamon

Network Firewalls

Load Balancers

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

We are seeking an experienced Network Data L3 Engineer to support and enhance enterprise network infrastructure in a 24x7 operational environment. The successful candidate will be responsible for advanced troubleshooting, major incident management, critical change execution, service improvements, and technical leadership across network operations. This role also requires close collaboration with customers, senior stakeholders, and offshore support teams.

Mandatory Technical Skills

• Routing & Switching (Primary Skill)
• Cisco Routing & Switching (BGP, OSPF)
• Palo Alto SD-WAN
• Strong troubleshooting capabilities across enterprise and data center networks

Preferred Technical Skills

• Infoblox (DDI Management)
• Gigamon Network Visibility Solutions
• Network Firewalls
• Load Balancers

Key Responsibilities

• Act as the senior technical escalation point for complex network incidents and operational issues.
• Lead Major Incident (P1/P2) resolution and Root Cause Analysis (RCA).
• Plan and implement major network changes with minimal business impact.
• Provide technical leadership during critical outages and bridge calls.
• Drive Service Improvement Plans (SIP) to improve network performance, stability, security, and efficiency.
• Perform capacity planning, optimization, and lifecycle management activities.
• Ensure compliance with incident, change, and operational governance processes.
• Collaborate with architecture, security, engineering, and operations teams.
• Maintain network standards, documentation, and knowledge repositories.
• Identify and implement automation opportunities to improve service quality.

Leadership & Stakeholder Management

• Mentor and guide L1 and L2 engineers.
• Conduct knowledge-sharing and capability-building initiatives.
• Support operational excellence and delivery commitments.
• Engage effectively with customers and Director-level stakeholders.
• Present technical recommendations and service improvement opportunities in business-friendly language.

Required Experience

• 8+ years of experience in Enterprise Network Operations, Engineering, or Infrastructure Support.
• Experience supporting large-scale enterprise network environments.
• Strong exposure to WAN, LAN, Data Center, and Network Security technologies.
• Proven experience handling major incidents and critical network changes.
• Demonstrated technical leadership and operational governance experience.

Behavioral Competencies

• Strong analytical and problem-solving skills.
• Ability to perform effectively during critical incidents.
• Ownership mindset with a proactive approach.
• Excellent collaboration and communication skills.
• Customer-focused with a commitment to operational excellence.

Work Schedule

• Willingness to work in a 24x7 support model, including on-call rotations, weekends, and holidays.
• Flexibility to support critical incidents, maintenance activities, and emergency changes outside business hours.

Certifications (Preferred)

• Cisco CCNP or CCIE
• ITIL Foundation

Mandatory Skills: Cisco Routing and Switching.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.