Network Data Engineer - Remote / Telecommute

Cynet Systems Inc; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Toronto is seeking a skilled Network Engineer with over 8 years of experience. The role involves troubleshooting complex network issues, managing changes, and providing technical guidance. Candidates should have strong communication skills and relevant certifications, including CCNP and ITIL. This position requires hands-on experience with various networking tools and technologies, ensuring optimal network performance and security.

Qualifications

• 8+ years of experience in a technical network engineering role.
• BS/MS qualification in IT or related field preferred.
• ITIL Foundation V3 certification required.

Responsibilities

• Plan and execute technical activities and provide guidance.
• Investigate and resolve issues on customers' networks.
• Perform advanced troubleshooting for escalated issues.

Skills

Communication

Troubleshooting

Network Monitoring

Routing Protocols

Wireless Networks

Network Security

Education

BS/MS in IT

ITIL Foundation V3

CCNP Routing & Switching

JNCIA-Junos

JNCIP-SP

CCIE

ACMP certification

Tools

ServiceNow

ITSM Remedy

Cisco

Aruba

F5

Riverbed

Job description

Job Description:

• Plan and execute in-depth technical activities, influence the direction of activities/plans, and provide technical insight and guidance to others.
• Investigate and help resolve issues on customers' networks and IT estates using agreed troubleshooting methodologies.
• Hands-on experience with network monitoring tools like ServiceNow is desirable.
• Ensure accurate recording of all cases using the company's ticket management tool and close them within agreed timeframes.
• Utilize the central document repository to ensure knowledge sharing across the team and enable best practices.
• Support and take ownership of ad-hoc projects to develop the capabilities of the Service Centre.
• Support the wider team with knowledge sharing via knowledge base communications (emails, how-to guides, etc.) and contribute at team meetings.
• Handle P1 bridges.
• Perform advanced troubleshooting for escalated issues or major incidents.
• Manage complex change processes.
• Provide recommendations on architecture and best practices.
• Possess knowledge of network security appliances, traffic flow, and application connectivity.
• Conduct advanced troubleshooting including packet capture and log analysis.

Required Skills:

• Good communication skills are required.
• Advanced understanding of configuring and troubleshooting routing protocols like RIP, EIGRP, OSPF, ISIS, and BGP.
• Experience in troubleshooting complex network issues end-to-end.
• Experience in monitoring and troubleshooting wireless networks and WAPs.
• Understanding of gateway redundancy protocols like HSRP, VRRP, and GLBP.
• Comprehensive understanding of routers, switches, firewalls, and WAPs such as Cisco, Aruba, Client, etc.
• Understanding of GRE, IPsec, site-to-site VPN, and DMVPN.
• Ability to troubleshoot LAN, wireless issues, WLC, and perform IOS upgrades on routers and switches.
• Understanding and troubleshooting MPLS, Frame Relay.
• Exposure to load balancer platforms like F5.
• Experience with IP reservation and DNS tools.
• Exposure to traffic optimization tools like Riverbed.
• Hands-on experience with network monitoring tools like ITSM Remedy, ServiceNow, etc.
• Experience in circuit testing is required.
• Achieve ticket SLAs and KPIs.
• Maintain accurate records related to Service Requests, Incidents, Problems, and Knowledge Management within the agreed timeframe.
• Prepared to work in a 24x7 environment.

Education and Experience:

• BS/MS qualification in IT, Computer Science, Electrical Engineering preferred.
• ITIL Foundation V3 certification.
• CCNP Routing & Switching/Wireless, JNCIA-Junos, JNCIP-SP, or CCIE preferred.
• ACMP certification.
• 8+ years of experience in a technical network engineering role.
• Experience supporting various network device brands like Cisco, Aruba, Client, etc.