Network Computer Analyst

Edmonton Catholic School Division; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Edmonton Catholic School Division is seeking a technical support specialist to enhance technology use within the educational framework. The role entails maintaining and troubleshooting computers and networks, while collaborating with educators to support curriculum delivery. Candidates should possess a degree in computer science and have a strong customer service orientation. This position offers the chance to impact educational technology positively while developing professionally.

Qualifications

• 3 years of directly related experience, including network troubleshooting.
• Knowledge of workplace safety regulations.
• Strong customer service focus and ability to communicate effectively.

Responsibilities

• Maintain and support computers on the network for staff and students.
• Perform technical diagnosis and resolve issues using prior knowledge.
• Deploy and configure computer images following Division standards.

Skills

PC hardware configuration

Windows MCP

A+ Certification

TCP/IP protocol

Routing and switching concepts

Operating systems integration

Information Technology industry awareness

Education

Degree or diploma in computer sciences

Job description

The job functions as a member of the School Support Services Unit and assists in the implementation and utilization of current and emerging technologies to meet or exceed the desired outcomes as mandated by Alberta Education and the Division.

The overall goal is to enable staff and students to use technology in the delivery of the curriculum. The key responsibilities include planning, acquiring, installing, configuring, implementing, maintaining, troubleshooting and accounting for all computers/networks/software and peripheral devices in the school that are used for instructional purposes.

Duties & Responsibilities

• Provide ongoing maintenance and support to computers on the network, ensuring a high level of functionality and reliability for both staff and students.
• Perform first-level technical diagnosis and problem resolution related to Division applications using a combination of personally accumulated knowledge, education, experience and previously identified resolutions.
• Deploy laptop and desktop images and software through imaging deployment software in accordance with consistent Division desktop standards.
• Open trouble tickets with external vendors to resolve warranty/out-of-warranty hardware problems and track to completion.
• Consult with administrators and teachers on technical issues in a concise and understandable manner.
• Improve processes, products and services by identifying opportunities where information technology may assist in the resolution.
• Log and document all service request solutions to enhance communications and to extend the knowledge of the technical team.

• Maintain technical knowledge through ongoing professional development activities.

Qualifications

Knowledge & Experience

Degree or diploma in an area related to computer sciences, plus three years of directly related experience, including troubleshooting networked workstations

• In-depth knowledge of PC hardware configuration
• Working knowledge of Windows MCP, A+ Certification, or equivalent experience
• Working knowledge of the TCP/IP protocol
• Knowledge of routing and switching concepts and configuration; different hardware platforms
• Knowledge of different operating systems and their integration issues; a large variety of software productivity applications
• Knowledge of the educational environment and its unique technical requirements
• Firm knowledge of the Information Technology industry
• Knowledge of workplace safety and awareness of Occupational Health and Safety Regulations
• Understanding of the Division and department operations, programs and business
  

Competencies

• Strong time management skills with the ability to balance conflicting priorities
• Excellent interpersonal skills with the ability to communicate effectively
• Strong teamwork skills with the ability to work in collaboration with others
• Strong problem-solving and analytical skills
• Ability to remain calm and focused in very stressful situations
• Customer service-focused attitude
• Highly motivated and self-directed
• Ability to present complex technical concepts in a simple, understandable format
• Ability to communicate with outside vendors and contractors
• Access to a vehicle for travel to sites throughout Edmonton