Network Capacity Analyst

Xplore Inc.; Fredericton; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading Canadian broadband company is seeking a Network Capacity Analyst in Fredericton. The role involves monitoring network traffic, managing capacity upgrades, and analyzing data to prevent service disruptions. Ideal candidates should have a diploma in a related field, at least 2 years of ISP experience, and strong analytical skills. Familiarity with Internet technologies and tools like Cacti and Quickbase is essential. This position includes a background check for compliance with data security standards.

Qualifications

• Minimum of 2 years of industry-related experience within ISP environment.
• Basic understanding of Internet technologies and protocols.
• Knowledge of Ethernet technologies, FTTH, LTE, 5G, and microwave backhaul systems.

Responsibilities

• Request and manage various capacity upgrade requests for customer experience.
• Update device information in data management tools.
• Analyze traffic data to determine actions for capacity upgrades.

Skills

Attention to detail

Change management

Communication skills

Team collaboration

Analytical skills

Education

Diploma in Electrical or Computer Engineering, IT, Telecommunications

Tools

Cacti

Quickbase

Microsoft Office Suite

Job description

We are looking for a Network Capacity Analyst to support our Fibre and IP Networks team in our Fredericton or Woodstock, NB office. Reporting to the Manager, Network Capacity, the goal of the Network Capacity Analyst is to help ensure that any capacity issues are avoided by monitoring traffic levels across the network, analyzing traffic changes and requesting capacity upgrades for completion before negative customer impact is experienced. The Capacity Analyst is required to monitor capacity and traffic status of all circuits, microwave backhauls, and fibre links in the Xplore network.

Key Responsibilities Include

• Requesting and managing various capacity upgrade requests to ensure good customer experience is maintained
• Updating device information in various data management tools (Cacti, Quickbase, Excel)
• Analyzing data such as traffic changes in order to determine the correct action for capacity upgrade or downgrade
• Creating month end reports for Aggregation IP team
• Working with RF Engineering, IP Engineering, Field Operations, Fixed Wireless Operations, and IP Operations, to address any capacity-related issues
• Maintaining regular daily and weekly analysis reports, as well as the data across multiple network systems
  
  

The Ideal Candidate Will Possess

• Completion of diploma in a related field or equivalent experience: Electrical or Computer Engineering, IT, Telecommunications
• Minimum of 2 years of industry related experience within ISP environment
• Excellent attention to detail with good follow-up skills
• Excellent change management skills and must be able to multi-task
• Ability to interact and effectively communicate at various levels within the organization
• Functions well in a team environment
• Basic understanding of Internet technologies and protocols
• Knowledge of Ethernet technologies, FTTH, LTE, 5G and microwave backhaul systems
• Knowledge of systems such as Quickbase, Cacti
• Good analytical and organizational skills
• Great computer skills, particularly in the use of Microsoft products including PowerPoint, Outlook, Word and Excel
• Excellent written and verbal English communication skills
  
  

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.