Network and Technology Operations Analyst

Arctic Wolf; Waterloo; On-site; CAD 70,000 - 90,000; Full time

Job summary

Arctic Wolf is seeking a Network and Technology Operations Analyst in Waterloo, Canada. This role focuses on identifying operational inefficiencies and implementing automation solutions. Join a dynamic team dedicated to redefining cybersecurity standards while fostering a collaborative and inclusive environment. The position requires relevant technical experience and a Bachelor's degree, offering an opportunity to contribute to a high-impact team focused on enhancing security operations.

Benefits

Equity for all employees

Flexible time off

RRSP and 401k match

Training and career development programs

Comprehensive benefits plan

Qualifications

• 2+ years in technical operations or support roles.
• Bachelor’s degree or equivalent technical experience.

Responsibilities

• Resolve operational and technical issues through root cause analysis.
• Develop and deploy automation tools to enhance efficiency.
• Document processes and improvements.

Skills

Problem-solving

Troubleshooting

Communication

Teamwork

Education

Bachelor’s degree in relevant field

Tools

Python

PowerShell

Zendesk

Jira

Job description

Network and Technology Operations Analyst page is loaded

Network and Technology Operations Analyst

Apply locations Waterloo, ON, CAN time type Full time posted on Posted Yesterday job requisition id R25_856

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights . Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Network andTechnology Operations Analyst - GTO Automation to be part of making this happen.

Position Overview and Objective
TheNetwork and Technology OperationsAnalyst supports the continuous improvement of technical operations across GTO and S2. This role is focused on identifying and addressing operational inefficiencies, resolving major customer-impacting issues, and developing automation solutions to enhance team productivity. Working under the guidance of senior team members, theNetwork and Technology OperationsAnalyst collaborates with internal teams to implement improvements that align with customer needs and GTO goals.

Primary Responsibilities and Duties

• Contribute to the resolution of operational and technical issues by performing root cause analysis and implementing corrective actions.

• Support the development and deployment of automation tools to improve workflow efficiency.

• Document operational processes and solutions, including contributing to internal runbooks and knowledge bases.

• Collaborate with GTO stakeholders (e.g., Support, S2, Onboarding) to gather insights and drive small-scale process improvements.

• Assist in requirement gathering and testing for new tools or enhancements.

• Monitor and track metrics to identify areas for improvement in operations.

• Participate in internal reviews, meetings, and training sessions to build technical knowledge and operational awareness.

• Provide support for customer cases, escalating as necessary and ensuring high-quality service.
  

Key Skills

• Foundational problem-solving and troubleshooting capabilities.

• Familiarity with scripting languages such as Python or PowerShell.

• Basic knowledge of enterprise IT infrastructure (e.g., networking, Active Directory, security tools).

• Experience with ticketing systems like Zendesk and task management tools like Jira.

• ·Effective communication skills; can collaborate across teams and clearly document work.

• Teamwork and a willingness to learn in a dynamic environment

Minimum Qualifications

• 2+ years of experience in a technical operations, support, or process improvement role.

• Bachelor’s degree in a relevant field or equivalent technical experience.
  

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible time off and paid volunteer days

• RRSP and 401k match

• Training and career development programs

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

• Robust Employee Assistance Program (EAP) with mental health services

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [e-mail].

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.