Network Administrator

TheCorporate; Alberta; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Network Administrator to provide comprehensive IT support in a corporate environment. The successful candidate will manage network issues, maintain local and wide area networks, and ensure efficient operations across multiple facilities. Ideal applicants will have extensive experience in network administration and strong problem-solving skills.

Qualifications

• Minimum 10 years’ experience in corporate IT services.
• Hands-on experience in multi-site network administration.
• Relevant certifications like CCNA, A+, Security+ preferred.

Responsibilities

• Support IT infrastructure, remote and onsite.
• Investigate and diagnose escalated issues.
• Perform daily health checks and maintain documentation.

Skills

Customer Service

Troubleshooting

Cybersecurity

Active Listening

Teamwork

Education

Two-year post-secondary program

10 years’ experience in IT

8 years’ experience in network administration

Tools

VMware

Citrix

AWS

Azure

Job description

Position Title:

Network Administrator

Department:

Network and Operations

Location:

Acheson, Edmonton, Alberta - Onsite

Additional Notes

This is a full-time role based 35 hours per week, Monday through Friday, 08:00 to 17:00 MT excluding holidays, with support outside these hours for critical operations and support situations as they arise.

Role and Responsibilities

The Network Administrator provides support for network, computer, storage, telephony, and end-user needs using superior customer service in a corporate IT environment. Supports IT infrastructure, local and wide area networks across multiple facilities, either remotely, via onsite personnel, outsourced IT, or site visits. Supports end-users of all skill levels via phone, email, remote access, or in person. Provides timely solutions, documenting all issues and resolutions.

• Investigate and diagnose escalated unresolved issues as appropriate
• Respond quickly to incoming IT Service Requests
• Log incidents and service requests, maintaining relevant records
• Identify and classify incident types and service interruptions
• Record incidents with symptoms and resolutions
• Deploy and maintain PCs and peripherals, smartphones, printers, video conferencing equipment, etc.
• Install, configure, and upgrade PC software
• Perform daily IT infrastructure health checks and report findings
• Assist with onboarding and offboarding of users
• Keep inventory of equipment, software, and licenses
• Contribute to support documentation and SOPs
• Perform regular endpoint and infrastructure patching
• Support configuration, deployment, monitoring, and maintenance of LAN/WAN connectivity, firewalls, security systems, storage, and server hardware/software in a multi-site environment
• Experience installing, maintaining, and optimizing wireless networks
• Configure and maintain VMware and Citrix environments
• Investigate, diagnose, and remediate cybersecurity incidents
• Other duties as assigned

Qualifications and Education

• Successful completion of a two-year post-secondary program or related experience in IT
• Minimum 10 years’ experience in corporate or managed IT services environment
• Minimum 8 years’ experience in hands-on network administration supporting multi-site LAN/WAN environments

Preferred Skills

• Configure device OS including Windows, Mac, Linux, Chrome OS, Android, iOS; support cloud-based SaaS software
• Troubleshoot core service/support challenges, apply best practices for documentation, change management, scripting
• Support IT infrastructure and networking
• Configure/support hardware and implement data backup/recovery strategies
• Cybersecurity skills including vulnerability assessment, penetration testing, security incident management
• Relevant certifications such as A+, Network+, Security+, CCNA/CCNP, MSCE/MCSA, CCCA/CCEE, VCP/VCAP, Azure Administrator (AZ-104) preferred
• Experience with CSPs like AWS, Azure, GCP; SASE, MDM, Microsoft Intune is desirable
• Critical thinking, excellent communication, active listening, conflict resolution, teamwork, time management, knowledge of ITIL best practices