Netsuite Administrator - Support Operations Specialist - Remote

NTT DATA Services; Vancouver; Remote; CAD 80,000 - 110,000; Full time

Job summary

A global technology service provider is seeking a NetSuite Administrator - Support Operations Specialist for a remote position in Vancouver. The ideal candidate will manage system operations, resolve support tickets, and ensure optimal performance of the NetSuite environment. Key qualifications include 5+ years of experience in administration, a NetSuite certification, and proficiency in communication. This role offers flexible working options and the chance to work with a leading innovator in business and technology services.

Qualifications

• 5+ years of experience in NetSuite administration.
• NetSuite Administrator certification required.
• Ability to troubleshoot integrations.

Responsibilities

• Serve as first responder for NetSuite support tickets.
• Manage user access and permissions.
• Monitor system performance and address issues proactively.

Skills

NetSuite administration

Problem-solving

Analytical thinking

Communication skills

Technical support

Education

Bachelor's degree in Information Systems, Computer Science

Tools

SuiteFlow

SuiteScript

IT service management tools

Job description

Req ID:
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a NetSuite Administrator - Support Operations Specialist - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

NetSuite Administrator - Support Operations Specialist

Working hours: 8-5pm pacific

Position Overview

We are seeking a detail-oriented NetSuite Administrator to serve as our primary support specialist responsible for managing day-to-day system operations. This role focuses on triaging incidents and tasks, maintaining system integrity, managing user access, and ensuring optimal performance of our NetSuite environment. The ideal candidate will demonstrate strong technical knowledge of NetSuite administration while providing responsive support to business users.

Key Responsibilities

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-Serve as first responder for NetSuite support tickets, triaging incidents and tasks based on priority and impact
-Manage user access, roles, and permissions to maintain proper security controls and compliance
-Monitor system performance and address issues proactively to minimize business disruption
-Coordinate and implement bi-annual NetSuite releases and updates
-Maintain documentation for system configurations, customizations, and standard operating procedures
-Process user provisioning requests including role assignments and permission modifications
-Troubleshoot and resolve system issues, errors, and user-reported problems
-Perform regular system maintenance activities including data cleanup and optimization
-Support data imports, exports, and basic integration management
-Create and maintain saved searches, reports, and dashboards to support operational needs
-Assist with testing system changes, updates, and new functionality
-Provide basic training and guidance to end-users on NetSuite functionality
-Document and track recurring issues to identify opportunities for permanent resolution


Requirements

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-5+ years of experience in NetSuite administration
-Strong understanding of NetSuite security model, user roles, and permission management
-Experience managing support tickets and prioritizing work in a structured environment
-Demonstrated problem-solving abilities and analytical thinking
-Excellent communication skills with ability to explain technical concepts to non-technical users
-Proficiency in creating and modifying saved searches, reports, and basic workflows
-Understanding of NetSuite data structure and relationships between record types
-Experience with system monitoring and performance optimization
-Ability to work independently while maintaining clear communication with stakeholders
-Troubleshoot issues related to integrations for Order to Cash, Procure to Pay, Fixed Assets and tax modules


Qualifications

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-NetSuite Administrator certification required
-Experience with SuiteFlow, SuiteScript (basic understanding), and CSV imports/exports
-Knowledge of best practices for ERP system administration and support
-Strong understanding of P2P, OTC, FAM, Tax modules
-3+ years within a service industry setting and is proficient with basic finance modules
-3+ Experience with IT service management tools and ticket systems
-Bachelor's degree in Information Systems, Computer Science, or equivalent experience


About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use nttdata and talent.nttdataservices email addresses. If you are requested to provide payment or disclose banking information, please submit a Apply form,
us.nttdata/en/contact-us.

NTT DATA endeavors to make us.nttdataaccessible to any and all users. If you would like to Apply regarding the accessibility of our website or need assistance completing the application process, please Apply at us.nttdata/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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