NetSuite Administrator - Support Operations Specialist - Remote

NTT DATA, Inc.; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology services company is seeking a skilled NetSuite Administrator - Support Operations Specialist to manage system operations remotely. The role requires over 5 years of NetSuite administration experience and proficiency in user communication and problem-solving. The candidate will handle support tickets, ensure optimal system performance, and maintain documentation. Strong technical skills and a NetSuite Administrator certification are essential.

Qualifications

• 5+ years of experience in NetSuite administration.
• Strong understanding of NetSuite security model.
• Excellent communication skills for non-technical users.

Responsibilities

• Serve as the first responder for NetSuite support tickets.
• Monitor system performance and proactively address issues.
• Create and maintain saved searches, reports, and dashboards.

Skills

NetSuite administration experience

Technical documentation

Problem-solving

Analytical thinking

User communication

Education

Bachelor's degree in Information Systems or Computer Science

NetSuite Administrator certification

Tools

SuiteFlow

SuiteScript

IT service management tools

Job description

NetSuite Administrator - Support Operations Specialist - Remote

Date: Sep 24, 2025

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a NetSuite Administrator - Support Operations Specialist - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

NetSuite Administrator - Support Operations Specialist

Working hours: 8-5pm pacific

Position Overview

We are seeking a detail-oriented NetSuite Administrator to serve as our primary support specialist responsible for managing day-to-day system operations. This role focuses on triaging incidents and tasks, maintaining system integrity, managing user access, and ensuring optimal performance of our NetSuite environment. The ideal candidate will demonstrate strong technical knowledge of NetSuite administration while providing responsive support to business users.

Key Responsibilities

• Serve as first responder for NetSuite support tickets, triaging incidents and tasks based on priority and impact
• Manage user access, roles, and permissions to maintain proper security controls and compliance
• Monitor system performance and address issues proactively to minimize business disruption
• Coordinate and implement bi-annual NetSuite releases and updates
• Maintain documentation for system configurations, customizations, and standard operating procedures
• Process user provisioning requests including role assignments and permission modifications
• Troubleshoot and resolve system issues, errors, and user-reported problems
• Perform regular system maintenance activities including data cleanup and optimization
• Support data imports, exports, and basic integration management
• Create and maintain saved searches, reports, and dashboards to support operational needs
• Assist with testing system changes, updates, and new functionality
• Provide basic training and guidance to end-users on NetSuite functionality
• Document and track recurring issues to identify opportunities for permanent resolution

Requirements

• 5+ years of experience in NetSuite administration
• Strong understanding of NetSuite security model, user roles, and permission management
• Experience managing support tickets and prioritizing work in a structured environment
• Demonstrated problem-solving abilities and analytical thinking
• Excellent communication skills with ability to explain technical concepts to non-technical users
• Proficiency in creating and modifying saved searches, reports, and basic workflows
• Understanding of NetSuite data structure and relationships between record types
• Experience with system monitoring and performance optimization
• Ability to work independently while maintaining clear communication with stakeholders
• Troubleshoot issues related to integrations for Order to Cash, Procure to Pay, Fixed Assets and tax modules

Qualifications

• NetSuite Administrator certification required
• Experience with SuiteFlow, SuiteScript (basic understanding), and CSV imports/exports
• Knowledge of best practices for ERP system administration and support
• Strong understanding of P2P, OTC, FAM, Tax modules
• 3+ years within a service industry setting and is proficient with basic finance modules
• 3+ Experience with IT service management tools and ticket systems
• Bachelor's degree in Information Systems, Computer Science, or equivalent experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.