NetSuite Administrator - Support Operations Specialist - Remote

NTT DATA; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global technology services provider is seeking a NetSuite Support Specialist. This role involves managing support tickets, system performance monitoring, and user training. Ideal candidates will have over 5 years of experience in NetSuite administration and excellent communication skills. Enjoy remote work flexibility and a competitive benefits package.

Benefits

Career advancement opportunities

Competitive salary and benefits

Flexible remote work arrangements

Qualifications

• 5+ years of experience in NetSuite administration.
• Strong understanding of NetSuite security model.
• Excellent communication skills for explaining technical concepts.

Responsibilities

• Serve as the primary support specialist for NetSuite.
• Monitor system performance and address issues proactively.
• Provide training to end-users on NetSuite functionality.

Skills

NetSuite administration

Communication skills

Report creation

Education

Bachelor's degree in Information Systems or Computer Science

Job description

Employer Industry: Technology and Business Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible arrangements based on business needs
- Competitive salary and benefits package
- Supportive and collaborative work environment
- Chance to work with a trusted global innovator in business and technology services

What to Expect (Job Responsibilities):
- Serve as the primary support specialist for NetSuite, managing support tickets and triaging incidents based on priority
- Monitor system performance and proactively address issues to minimize business disruption
- Manage user access, roles, and permissions to ensure security and compliance
- Create and maintain reports, saved searches, and dashboards to support operational needs
- Provide training and guidance to end-users on NetSuite functionality

What is Required (Qualifications):
- 5+ years of experience in NetSuite administration
- Strong understanding of NetSuite security model and user roles
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Proficiency in creating and modifying saved searches, reports, and basic workflows
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience

How to Stand Out (Preferred Qualifications):
- NetSuite Administrator certification
- Experience with SuiteFlow, SuiteScript (basic understanding), and CSV imports/exports
- Knowledge of best practices for ERP system administration and support
- 3+ years within a service industry setting, proficient with basic finance modules
- Experience with IT service management tools and ticket systems

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