Nespresso Team Leader Full time -Oshawa Center

Randstad Canada; Oshawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the premium coffee industry is seeking a full-time Team Leader to enhance customer service and team management. This role offers competitive wages, career development opportunities, and various employee benefits. If you're passionate about coffee and enjoy leading a team, apply now!

Benefits

Competitive wage starting at $21.00

Quarterly bonus

Coffee machine

Monthly capsule credit and employee discount

Access to group benefit rates via Randstad Advantage

Qualifications

• Minimum 2 years in customer relations or sales training.
• Excellent oral communication and team management experience.
• Ability to handle difficult customers and prioritize tasks.

Responsibilities

• Guide staff on Mystery Shopper scripts and ensure policy adherence.
• Train new employees and set training agendas.
• Prepare sales reports and manage stock levels.

Skills

Customer relations

Sales training

Team management

Oral communication

Prioritization

Analytical skills

Customer service

Tools

Microsoft Office

IT phone systems

Job description

Nespresso is recruiting a full-time Team Leader!

Apply now to be part of a dynamic team and grow in the exciting world of premium coffee!

Ready to give your career a boost?

You'll work on sales and customer service, leadership, team management, operations, training, and mentoring.

Nespresso supports your career development with real opportunities for growth and progression.

This role could be a step towards the exciting career in retail management you've always dreamed of!

Advantages

• Competitive wage - starting at $21.00
• Quarterly bonus
• Coffee machine
• Monthly capsule credit and employee discount on accessories
• Access to group benefit rates: Randstad Advantage
• Opportunity to develop your career with Nestlé Canada

Responsibilities

• Guide staff on Mystery Shopper scripts
• Train new employees on Nessoft and machine use
• Provide coffee training
• Ensure adherence to Nespresso policies and procedures
• Communicate main B2B points to guests
• Set onboarding training agendas for new hires

People Management

• Create staff schedules for daily boutique tasks
• Communicate company values clearly
• Recognize employee achievements

Stock and Nessoft Management

• Maintain stock levels and supplies
• Process returns and stock transfers
• Manage boutique budget for decoration and tasting products
• Report stock deficiencies

Reporting

• Prepare daily and weekly sales reports
• Meet weekly with the manager

Qualifications

• At least 2 years in customer relations and sales training
• Excellent oral communication skills
• Experience in team management
• Proficiency in Microsoft Office, IT phone systems, and statistics
• Ability to prioritize and analyze
• Capacity to handle difficult customers

Preferred Qualifications

• Interest in coffee and passion for our products

Summary

Randstad is an equal opportunity employer committed to diversity and inclusion. We strive to create an inclusive workforce reflecting all Canadians and support accessibility and accommodation needs for all candidates and employees. Please inform us of any accommodation requirements during the application process.