National Vice President, Operations

ASEQ; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A national leader in student health services based in Canada is seeking a National Vice President Operations to lead and unify its operations across multiple regions. This role involves strategic leadership and service delivery improvement across health and wellbeing offerings to over a million students. The ideal candidate will have a strong background in operations leadership and experience in building scalable client-focused systems. A passion for purpose-driven work in education and health is essential.

Benefits

Extended health care and dental benefits

Retirement savings plan with contributions

Health & Wellness offerings

Mental Health programs and support

Qualifications

• Experience leading complex integrations and building scalable operations across multiple regions.
• Strong understanding of claims administration and platform development.
• Collaborative and adaptable with strong leadership influences.

Responsibilities

• Translate business strategy into operational plans across Canada.
• Ensure operational excellence in administering student benefits.
• Lead the development and optimization of core platforms.

Skills

Operations leadership

Client service operations

Bilingual proficiency (English/French)

Financial management

Risk management

Compliance

Project management

Education

10 years of progressive operations leadership

Job description

The National Vice President (NVP) Operations will lead Alumos national operations team ensuring exceptional service delivery scalable systems and seamless execution across our student health and wellbeing offerings. Reporting to the General Manager of Alumo the NVP will be accountable for the design delivery and continuous improvement of operational processes across Canada serving over a million student members through a complex B2B model with diverse partner needs.

This is a transformational leadership role. The NVP will be at the forefront of integrating multiple acquired businesses unifying systems and building a data-driven client-centric operations engine. This leader will work closely with a bilingual team across multiple regions to ensure alignment consistency and excellence in all aspects of delivery.

We are open to candidates in Montreal Toronto or Waterloo.

The National Vice President Operations will :

Strategic Leadership and Execution

Translate Alumos business strategy into operational plans that scale nationally while meeting regional and partner-specific needs.

A significant foundation has already been laid in integrating legacy businesses and systems. This leader will be responsible for continuing that work through to full unification under a cohesive national model.

Align resources platforms and people to deliver high-quality cost-effective services.

Support the growth of the newly launched Alumo brand ensuring its promise is reflected in every operational touchpoint and client interaction.

Service Delivery and Retention

Ensure operational excellence in administering student benefits including health dental and other wellbeing services.

Collaborate with Partnerships & Development team to enhance partner retention and satisfaction through consistent high-quality service experiences.

Build and manage SLA frameworks operational dashboards and proactive issue resolution processes.

Operational Innovation and Systems Thinking

Lead the development an / or optimization of core platforms (e.g. enrolment platform claims systems CRM member portals) ensuring they are scalable secure and aligned with evolving business needs.

Provide operational oversight across a broad and evolving portfolio of functions ensuring teams systems and processes are aligned efficient and continuously improving.

Embed automation workflow management and process improvement principles into daily operations.

Drive a data-informed culture by embedding analytics into operational decision-making forecasting and reporting.

People Leadership and Culture

Build lead and inspire a national bilingual team across multiple regions and legacy organizations.

Promote a high-performance inclusive culture that reflects Alumos values and purpose.

Invest in leadership development engagement and succession planning for key operational talent.

Financial and Performance Management

Own operational budgets and resource plans ensuring efficient and effective use of resources.

Monitor and report on key performance indicators across all areas of operations to ensure visibility into performance efficiency and service quality.

Partner with Finance to ensure timely and accurate financial and operational reporting .

To be successful as a National Vice President Operations you will need :

10 years of progressive operations leadership ideally in financial services health benefits and / or large-scale service organizations.

Experience leading complex integrations and building scalable operations across multiple regions.

Strong understanding of claims administration client service operations and platform development.

Experience working with bilingual (English / French) teams; French proficiency is a strong asset.

Collaborative and adaptable with the ability to lead through influence and manage diverse stakeholder needs.

Willingness to travel across Canada as needed to engage with regional teams and partners; flexibility to support a national business with an in-person leadership presence where it matters.

Passion for purpose-driven work especially in education health or wellbeing.

Strong assets for this role :

Familiarity with the governance structures political environments and operational realities of student associations and post-secondary institutions in Canada.

Experience navigating regulatory and compliance frameworks related to insurance and health benefits including working within or alongside bodies like the AMF (Autorit des marchs financiers) in Quebec.

Comfort operating in a highly mission-driven client-sensitive environment with elevated reputational risk considerations.

Whats in it for you :

Learn by working alongside our benefits experts

Extended health care and dental benefits

A retirement savings plan with company contributions

A suite of Health & Wellness offerings

Mental Health programs and support for you and your family

Competitive compensation

Alumo is a national leader in the student benefits space serving post-secondary students across Canada. Our partners include student associations and post-secondary institutions and our members are students enrolled in colleges and universities nationwide. We operate in a unique and highly specialized environment that combines B2B relationships with a mission-driven approach to supporting student wellbeing. Alumo is a newly unified brand launched in 2025 bringing together multiple legacy firms into a single platform and now needs to be nurtured and expanded as we scale and grow.

Providing an inclusive accessible environment is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employeehas the opportunity toreach their potential. If you require an accommodation or an alternative format of any posting please reach out to .

Required Experience :

Chief

Key Skills

Economics,Internal Audit,SQL,Risk Management,Compliance,Leadership skills,Oversight,Business partner,AVP,Requlatory agencies,Finance,Accounting,Potifolio,Project Management,Operational Risk

Employment Type : Full-Time

Experience : years

Vacancy : 1