National Sea Logistics Implementation Project Expert

Kuehne+Nagel; Montreal; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/dental benefits

Employee discounts

Tuition reimbursement

Training programs

Job summary

Kuehne+Nagel in Canada is seeking an experienced National Sea Logistics Implementation Project Expert to lead strategic customer implementations, data integration, and order management initiatives across the country. You will collaborate with customers and cross-functional teams to deliver seamless onboarding and drive operational efficiencies from planning to go-live.

The role emphasizes GCIM-driven implementations, risk management, and continuous improvement, with a focus on delivering

Qualifications

• 5+ years of experience in project management, supply chain, freight forwarding, logistics, or customer implementation roles.
• Strong knowledge of Sea Logistics, freight forwarding operations, and customer onboarding processes.
• Demonstrated experience coordinating complex implementation, process improvement, EDI/API integration, or systems-related projects.
• Excellent project management, organizational, and stakeholder management skills with the ability to manage multiple priorities simultaneously.
• Strong communication and presentation skills, with the ability to engage effectively with customers and cross-functional teams.
• Proven problem-solving and analytical abilities with a focus on delivering practical, customer-centric solutions.
• Ability to influence and coordinate cross-functional teams without direct reporting authority.
• Experience working with logistics technology, order management, transportation management systems, or integration platforms is highly preferred.

Responsibilities

• Coordinate national implementation projects for new customer onboarding, business transitions, re-implementations, and strategic logistics initiatives.
• Manage Sea Logistics implementation projects from planning through execution, ensuring successful delivery against project objectives, timelines, and milestones.
• Define project scope, deliverables, timelines, and implementation plans using Kuehne+Nagel's Global Customer Implementation Methodology (GCIM).
• Coordinate EDI, API, and data integration projects that improve connectivity, visibility, and operational efficiency for customers.
• Collaborate with customers, operational teams, technical project managers, and other stakeholders to ensure successful project execution.
• Facilitate internal and external project meetings to gather requirements, address challenges, and maintain project momentum.
• Prepare and maintain project documentation, status reports, implementation plans, and stakeholder communications throughout the project lifecycle.
• Proactively manage project risks, dependencies, scope changes, and escalation points to ensure project success.
• Coordinate the development, review, approval, and handover of Standard Operating Procedures (SOPs) and Methods of Procedure (MOPs).
• Deliver an exceptional customer onboarding experience by building trusted relationships and ensuring clear communication from project kickoff through go-live.
• Analyze customer requirements and develop practical implementation solutions aligned with operational capabilities and system functionality.
• Identify automation and integration opportunities that reduce manual processes and increase efficiency for both customers and Kuehne+Nagel.
• Drive alignment among cross-functional teams while maintaining accountability and focus on critical project milestones.
• Capture lessons learned and best practices following project completion to strengthen future implementations and continuous improvement efforts.
• Support change management activities and ensure successful operational handover at project completion.

Skills

Project management

Logistics

Customer onboarding

EDI integration

Data integration

Stakeholder management

Tools

EDI

APIs

Integration platforms

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you an experienced project manager with a passion for customer onboarding, process optimization, and supply chain technology? Join Kuehne+Nagel as a National Sea Logistics Implementation Project Expert, where you will lead strategic customer implementations, data integration projects, and order management initiatives across Canada. In this highly visible role, you'll work closely with customers and cross-functional stakeholders to deliver seamless onboarding experiences, drive operational efficiencies, and support long-term customer success through Kuehne+Nagel's Global Customer Implementation Methodology (GCIM).

How you create impact

• Coordinate national implementation projects for new customer onboarding, business transitions, re-implementations, and strategic logistics initiatives.
• Manage Sea Logistics implementation projects from planning through execution, ensuring successful delivery against project objectives, timelines, and milestones.
• Define project scope, deliverables, timelines, and implementation plans using Kuehne+Nagel's Global Customer Implementation Methodology (GCIM).
• Coordinate EDI, API, and data integration projects that improve connectivity, visibility, and operational efficiency for customers.
• Collaborate with customers, operational teams, technical project managers, and other stakeholders to ensure successful project execution.
• Facilitate internal and external project meetings to gather requirements, address challenges, and maintain project momentum.
• Prepare and maintain project documentation, status reports, implementation plans, and stakeholder communications throughout the project lifecycle.
• Proactively manage project risks, dependencies, scope changes, and escalation points to ensure project success.
• Coordinate the development, review, approval, and handover of Standard Operating Procedures (SOPs) and Methods of Procedure (MOPs).
• Deliver an exceptional customer onboarding experience by building trusted relationships and ensuring clear communication from project kickoff through go-live.
• Analyze customer requirements and develop practical implementation solutions aligned with operational capabilities and system functionality.
• Identify automation and integration opportunities that reduce manual processes and increase efficiency for both customers and Kuehne+Nagel.
• Drive alignment among cross-functional teams while maintaining accountability and focus on critical project milestones.
• Capture lessons learned and best practices following project completion to strengthen future implementations and continuous improvement efforts.
• Support change management activities and ensure successful operational handover at project completion.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 5+ years of experience in project management, supply chain, freight forwarding, logistics, or customer implementation roles.
• Strong knowledge of Sea Logistics, freight forwarding operations, and customer onboarding processes.
• Demonstrated experience coordinating complex implementation, process improvement, EDI/API integration, or systems-related projects.
• Excellent project management, organizational, and stakeholder management skills with the ability to manage multiple priorities simultaneously.
• Strong communication and presentation skills, with the ability to engage effectively with customers and cross-functional teams.
• Proven problem-solving and analytical abilities with a focus on delivering practical, customer-centric solutions.
• Ability to influence and coordinate cross-functional teams without direct reporting authority.
• Experience working with logistics technology, order management, transportation management systems, or integration platforms is highly preferred.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.