National Property Claims Manager - Full Time (Anywhere in Canada)

Xpera; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading claims management firm is seeking a National Property Claims Manager to provide technical direction to property adjusters across Canada. The ideal candidate will have at least 10 years of adjusting experience, strong leadership and communication skills, and proficiency in Microsoft Office. This role involves ensuring quality assurance, handling complaints, and mentoring junior staff. This is a full-time position that encourages a proactive approach to customer service.

Qualifications

• Minimum 10 years claims adjusting experience with management level experience.
• Ability to lead effectively and contribute to business development.
• Demonstrated organizational skills to manage conflicting priorities.

Responsibilities

• Provide technical direction to property adjusters.
• Ensure quality standards are met through reviews.
• Handle insured and client complaints effectively.

Skills

Strong communication skills

Organization skills

Interpersonal skills

Customer service orientation

Education

CIP / FCIP designation or actively pursuing

Working towards full Adjusters License

Tools

Microsoft Office Products (Outlook, Word, Excel, Onedrive)

Job description

Overview

ClaimsPro LP - International Programs Group

National Property Claims Manager - Full Time (Anywhere in Canada)

International Programs Group (IPG) is an independent Third-Party Administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self-insured entities, or organizations with high deductibles or self-insured retention.

Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces.

We are currently seeking a National Property Claims Manager to join our team.

Responsibilities

• Provide technical direction to property adjusters regarding file handling; directing the investigation, negotiation and settlement of claims
• Ensure quality standards are met through the review and analysis of quality assurance reviews
• Provide file review feedback and file direction on file completion as required
• In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
• Handle insured and client complaints, monitor and ensure resolutions reached
• Review, analyze, revise, and sign adjuster’s reports, ensuring compliance / accuracy and efficiency
• Review fees for accuracy and quality
• Acts in a consultative and advisory capacity on claims matters and technical issues such as : coverage analysis, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
• Provides file review feedback and in some cases direction on file completion
• Coach, mentor and train junior adjusters and new hires
• Prepare and discuss performance reviews with staff members
• Provides guidance and feedback regarding performance
• Support technical training and other development requirements
• Coordinate and facilitate staff meeting on a regular basis
• In conjunction with the Licensing Officer, monitor and track licensing status / issues with FSCO and manage criteria for all direct reports
• Monitor and assess resources (capacity) vs. volume in conjunction with management team
• Support and participate in the recruitment and selection of staff
• Participate in business development objectives as set out by the Corporation
• Manage file pending to support production expectations as agreed with management. Percentage of time will vary depending on management responsibilities.
• Support the account management and effective partnerships with dedicated accounts, running performance overviews.
• Special projects as assigned by management

Qualifications and Experience

• CIP / FCIP designation or actively pursuing
• Minimum 10 years claims adjusting experience with experience at the management level
• Working towards full Adjusters License
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
• Strong commitment to ongoing education and learning
• Effective written skills including those of a technical nature
• Effective oral skills, including effective written skills including grammar and those of a technical nature listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

Competencies

• Leadership skills - the ability to lead people effectively
• Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
• Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
• Teamwork – 5 years’ experience working with a team and genuine intent to work cooperatively with others
• Determination – the ability to continue to strive for a solution despite obstacles from others and / or uncontrollable situations
• Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.