National Director, Residential and SMB Security Systems

GardaWorld; Edmonton; On-site; CAD 100,000 - 150,000; Full time

Job summary

GardaWorld is seeking a National Director for Residential and SMB Security Systems to drive operational excellence and market growth. This senior role requires a strategic leader with extensive experience in the security sector, focusing on customer satisfaction and financial performance. The position offers a competitive salary, opportunities for professional advancement, and a collaborative work culture.

Benefits

Competitive base salary and performance-based incentives

Opportunities for professional growth and advancement

Collaborative and inclusive culture

Dynamic, entrepreneurial environment

Qualifications

• 10+ years of progressive leadership experience in residential alarm or electronic security systems.
• In-depth knowledge of alarm monitoring systems and security technologies.
• Bilingual in English and French is preferred.

Responsibilities

• Lead national strategy and execution of sales within the Residential and SMB division.
• Drive business development and market expansion initiatives nationwide.
• Manage division budgets with accountability for P&L.

Skills

Leadership

Financial Acumen

B2C Sales Leadership

Interpersonal Skills

Customer Satisfaction

Job description

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Position Title : National Director, Residential and SMB Security Systems

Reports To : National Vice President, Security Systems and Technology

Version Date : July 2025

Position Summary

GardaWorld is seeking a strategic and results-oriented National Director, Residential and SMB Security Systems to lead our residential and small business division across Canada. This high-impact leadership role is ideal for a seasoned industry expert with a proven track record in driving operational excellence, innovation, and profitable growth in the security systems sector.

As a key member of the Security Systems & Technology leadership team, you will develop and execute the national strategy for the Residential and SMB segment, overseeing cross-functional teams and ensuring the delivery of high-quality, customer-focused security solutions. You will play a pivotal role in expanding our market presence across all provinces, while ensuring consistency, compliance, and exceptional customer experience.

Key Responsibilities

• Lead the national strategy and execution of sales, operations, and service delivery within the Residential and SMB division.
• Drive business development, customer retention, and market expansion initiatives nationwide.
• Provide strategic direction and mentorship to regional and national sales leaders, with a strong focus on accountability, performance, and customer satisfaction.
• Ensure seamless coordination across sales, installation, and alarm monitoring teams to deliver integrated and dependable security solutions.
• Partner with product development, marketing, and pricing teams to optimize offerings and enhance customer value.
• Manage division budgets and forecasts, with full accountability for P&L, job costing, and overall financial performance.
• Monitor market trends, competitive landscape, and emerging technologies to identify growth opportunities and maintain GardaWorld’s competitive edge.

Qualifications

• 10+ years of progressive leadership experience in the residential alarm or electronic security systems industry.
• In-depth knowledge of alarm monitoring systems, security technologies, and installation operations.
• Proven success in B2C and SMB sales leadership, with measurable results in driving business performance.
• Strong financial acumen, including budget management, pricing strategy, and cost control.
• Bilingual in English and French is preferred.
• Excellent interpersonal, communication, and leadership skills.
• Comfortable working in a fast-paced, performance-driven, and entrepreneurial culture.

What We Offer

At GardaWorld, we believe our people are the key to our continued success. We are proud to offer :

• A national leadership role with one of Canada’s most established and trusted security brands.
• A dynamic, entrepreneurial environment where your contributions directly shape business outcomes.
• Competitive base salary and performance-based incentive programs.
• A collaborative and inclusive culture that values initiative, innovation, and accountability.
• Opportunities for professional growth, learning, and advancement within a growing organization.

SSAlarm

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Security and Investigations

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