National Director, Residential and SMB Security Systems

GardaWorld; Calgary; On-site; CAD 120,000 - 180,000; Full time

Job summary

GardaWorld is searching for a strategic National Director to lead their Residential and SMB Security Systems division across Canada. This pivotal role involves spearheading business development, overseeing operations, and ensuring exceptional customer experiences in a competitive security market. The ideal candidate will bring significant leadership experience within the security industry and a proven track record of driving growth and operational success.

Benefits

Competitive base salary and performance-based incentives

Professional growth and advancement opportunities

Collaborative and inclusive work culture

Qualifications

• 10+ years in leadership within residential alarm/electronic security.
• Strong financial acumen and knowledge of security technologies.
• Proven B2C and SMB sales leadership with measurable results.

Responsibilities

• Lead national strategy and execution for sales and operations.
• Drive market expansion and ensure service delivery excellence.
• Manage division budgets with P&L accountability.

Skills

Leadership

Strategic Planning

Business Development

Customer Retention

Financial Acumen

Interpersonal Skills

Bilingual (English/French)

Job description

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National Director/Directeur National - Residential and SMB Security Systems

Business Unit: Corporate

Career Area: Operations and Administration

Location:

Calgary, Not listed, CA Edmonton, Not listed, CA Toronto, Not listed, CA Quebec, Not listed, CA Montréal, Not listed, CA

Qualifications

EN:

Position Title: National Director, Residential and SMB Security Systems
Reports To: National Vice President, Security Systems and Technology
Location: Canada (National Scope)
Version Date: July 2025

Position Summary

GardaWorld is seeking a strategic and results-oriented National Director, Residential and SMB Security Systems to lead our residential and small business division across Canada. This high-impact leadership role is ideal for a seasoned industry expert with a proven track record in driving operational excellence, innovation, and profitable growth in the security systems sector.

As a key member of the Security Systems & Technology leadership team, you will develop and execute the national strategy for the Residential and SMB segment, overseeing cross-functional teams and ensuring the delivery of high-quality, customer-focused security solutions. You will play a pivotal role in expanding our market presence across all provinces, while ensuring consistency, compliance, and exceptional customer experience.

Key Responsibilities

• Lead the national strategy and execution of sales, operations, and service delivery within the Residential and SMB division.
• Drive business development, customer retention, and market expansion initiatives nationwide.
• Provide strategic direction and mentorship to regional and national sales leaders, with a strong focus on accountability, performance, and customer satisfaction.
• Ensure seamless coordination across sales, installation, and alarm monitoring teams to deliver integrated and dependable security solutions.
• Partner with product development, marketing, and pricing teams to optimize offerings and enhance customer value.
• Manage division budgets and forecasts, with full accountability for P&L, job costing, and overall financial performance.
• Monitor market trends, competitive landscape, and emerging technologies to identify growth opportunities and maintain GardaWorld’s competitive edge.

Qualifications

• 10+ years of progressive leadership experience in the residential alarm or electronic security systems industry.
• In-depth knowledge of alarm monitoring systems, security technologies, and installation operations.
• Proven success in B2C and SMB sales leadership, with measurable results in driving business performance.
• Strong financial acumen, including budget management, pricing strategy, and cost control.
• Bilingual in English and French is preferred.
• Excellent interpersonal, communication, and leadership skills.
• Comfortable working in a fast-paced, performance-driven, and entrepreneurial culture.

What We Offer

At GardaWorld, we believe our people are the key to our continued success. We are proud to offer:

• A national leadership role with one of Canada’s most established and trusted security brands.
• A dynamic, entrepreneurial environment where your contributions directly shape business outcomes.
• Competitive base salary and performance-based incentive programs.
• A collaborative and inclusive culture that values initiative, innovation, and accountability.
• Opportunities for professional growth, learning, and advancement within a growing organization.

SSAlarm

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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