National Director, Disability Consulting

Central Disability; Burlington; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm in Canada is seeking a National Director Disability Consulting to manage disability services across the country. The ideal candidate will have over 10 years of relevant experience, proven leadership skills, and a strong ability to advocate for clients. Responsibilities include leading a high-performance team and developing innovative solutions in disability management. The position is full-time and offers competitive compensation and benefits.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Health & Wellness offerings

Mental Health programs

Assistance for industry designations

Qualifications

• Minimum 10 years of experience in Disability Management or equivalent education.
• Willingness to advocate for employer/employee.
• Strong understanding of benefits administration.

Responsibilities

• Lead a high-performance team of disability consultants.
• Perform client needs analysis for disability solutions.
• Build disability and absence management strategies.

Skills

Industry knowledge and experience in Disability Management

Excellent customer service

Strong multi-tasking skills

Proven people leadership

Ability to resolve complex problems

Education

Registered professional status in disability management or health sector

Coursework in occupational health, rehabilitation

Job description

Overview

We are seeking a National Director Disability Consulting to join our team in Burlington, Toronto, Calgary or Edmonton. The National Director Disability Consulting will lead our disability consulting and disability service managing the portfolio across Canada. This role is an integral part of the broader Disability Management Division led by our Partner Firm Organizational Solutions Inc.

Responsibilities

• Create, lead and maintain a high-performance team of disability consultants, disability specialists, disability service advisors and other support functions
• Work with clients, internal consultants and the business development team to perform client needs analysis to ensure clients' requirements are fully understood and represented in the design of solutions relating to disability and absence management
• Analyze client strategic goals and concerns and recommend innovative solutions
• Conduct audits, benchmarking and analysis as it relates to disability performance and make recommendations for the client to manage matters of concern
• Work closely with the team, internal partners and the management team on process improvement, team building and client servicing
• Play a lead role in the design and management of group disability and time off plans for clients including benefit plan analysis, design, cost savings and funding strategies
• Handle vendor procurement, negotiation and optimization
• Incorporate specialized strategies across health management, absence and disability programs, pharmacy and extended health benefits as well as leverage data analytics and ensure compliance with relevant policies and regulations
• Support and resolve escalations of client challenges with a focus on resolution and ongoing improvement of the client experience
• Maintain and cultivate strong relationships with carriers
• Support the generation of new business by participating in prospecting opportunities with new clients as part of a broader team
• Ensure disability service team is focused on disability management aspects working with the Insurers or Third-Party Providers to reach the best outcomes such as building expectation documents and Key Performance Metrics for the providers
• Provide training sessions for clients to enhance knowledge surrounding disability plan design, interaction with the CBA and ultimately the disability process
• Build overall disability and absence management strategy that is relevant to today’s market and best practices, and contemplate future states in conjunction with the Organizational Solutions Inc. leadership team
• Build relationships internally and collaborate effectively on all cross-functional teams

Qualifications & Requirements

• 10 years of industry knowledge and experience in Disability Management or a combination of experience and education
• Registered professional status within the disability management or professional health sector along with additional coursework in occupational health, rehabilitation, legislation related to disability management, human resource management or disability insurance
• Labour relations experience and/or education would be an asset
• CDMP or NIDMAR would be considered an asset
• Experience partnering with Third Party Providers to affect positive change
• Strong understanding of benefits administration systems
• Willingness and ability to advocate for employer/employee vs. carriers/third-party providers
• Proven people leadership with the aptitude to lead, motivate, coach, support and guide staff
• Proactive professional always willing to be on top of emerging best practices for areas of responsibility
• Strong multi-tasking and organizational skills
• Ability to actively embrace and manage change, resolve complex problems and work well under pressure
• Excellent customer service and communication skills; able to work well alone and in a team setting
• Ability to work within set procedures and policies to ensure privacy protocols and standard operating procedures are adhered to at all times
• Ability to meet deadlines and provide deliverables as identified in a timely manner

What’s in it for you

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation: At People Corporation we are committed to helping businesses succeed

About Organizational Solutions Inc. (OSI)

Organizational Solutions Inc. (OSI) is a premier provider of short-term disability claims management, leave administration and workers' compensation claims management in Canada. With over 21 years of experience OSI is dedicated to delivering personalized support and optimizing workplace health and productivity.

Equity and Accessibility

Providing an inclusive, accessible environment where all employees and clients feel valued, respected and supported is something we are committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to us.

Required Experience

Director

Key Skills

Anti Money Laundering, Machine Shop, B2C, Account Management, Bus Driving, Administration Support

Employment Type

Full-Time

Experience

years

Vacancy

1