National Director, Client Service & Transformation

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Pension plan

Employee stock purchase plan

Vacation offering

Wellbeing support

MomentMakers, recognition program

Job summary

CIBC is seeking a Senior Director, Client Service to lead the national Client Service team for Commercial Banking. You will ensure a seamless, professional, client-centered service experience and drive continuous improvement across channels and lines of business.

You will champion digital and self-serve initiatives, collaborate with cross-functional leaders, and mentor a geographically dispersed team to deliver exceptional client outcomes in a fast-paced environment in Toronto.

Qualifications

• Lead the national Client Service team for Commercial Banking.
• Ensure a seamless, professional, client-centered service experience.
• Establish and sustain national standards and service expectations.
• Drive continuous improvement and transformation initiatives.
• Coach, mentor, and develop leaders across the function.

Responsibilities

• Oversee end-to-end service for Commercial Banking clients.
• Set direction for proactive, connected client service.
• Champion digital and self-serve initiatives to enhance the journey.
• Lead complex client issue resolution and risk mitigation.

Skills

Leadership team

Client Service

Customer Experience (CX)

Business Insights

Operational Efficiency

Partnership Management

Tactical Planning

Work Collaboratively

Job description

CIBC is seeking a Senior Director, Client Service to lead the national Client Service team for Commercial Banking. You will ensure a seamless, professional, client-centered service experience and drive continuous improvement across channels and lines of business.

You will champion digital and self-serve initiatives, collaborate with cross-functional leaders, and mentor a geographically dispersed team to deliver exceptional client outcomes in a fast-paced environment in Toronto.