National Claims Administration Assistant

Definity; Vancouver; On-site; CAD 33,000 - 58,000; Full time

Job summary

Definity is seeking an administrative professional for claims processing and customer support. The ideal candidate should be personable, organized, and have strong written and verbal communication skills. Key responsibilities include managing claims documents, assisting with customer inquiries, and maintaining spreadsheets. Join us for a rewarding career where diversity and inclusion are prioritized.

Benefits

Company share ownership program

Pension and savings programs

Paid volunteer days

Educational resources and tuition assistance

Wellness and recognition programs

Discounts on products and services

Qualifications

• Customer service experience is an asset.
• High school diploma required, preference for post-secondary education.
• Well-organized and detail-oriented.

Responsibilities

• Setting up incoming claims and entering information into the claims system.
• Digital document management and claims processing.
• Supporting customer inquiries and managing spreadsheets.

Skills

Customer service experience

Time management

Organizational skills

Strong written communication

Strong verbal communication

Keyboarding skills

Education

High school diploma

Post-secondary education

Tools

MS Word

Excel

Job description

• Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative.
• Digital document management : prepare, scan, validate and digitally process claims documents, preforming necessary checks and corrections.
• Process and reconcile payments within level of authority.
• Supporting our customer inquiry que on an ad-hoc basis.
• 2 days in-office on a weekly basis, average of 8 days a month.
• Provide data tracking support and manage spreadsheets.
• Creating letter packages, mail processing and distribution.
• Photocopying and filing (managing closed filing and archiving).
• Maintain shared email boxes within established guidelines and service standards.
• Maintaining workload within established guidelines and service standards.
• Other general duties as assigned

What do you bring to the role?

• You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers.
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You love the idea of being part of a team.
• You have a thirst for learning and pushing your own development.
• You can juggle multiple projects without missing a beat or a single detail.
• Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.
• High school diploma, but preference will be given to candidates with post-secondary education.
• Customer service experience is an asset.
• Well organized, detailed oriented with excellent time management skills.
• Strong written and verbal communication skills.
• Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently.
• Previous exposure in an accounting function would be an asset.
• Excellent computer skills and proficient in MS Word and Excel.

Posting Range : $33,200 - $57,400

About Us

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Create a job alert for this search