National Appraisal Team Leader, Property

Gore Mutual Insurance; Cambridge; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Gore Mutual Insurance is seeking a National Appraisal Team Leader to oversee appraisal channels and vendor management in Cambridge, Ontario. This role requires strong leadership and extensive property appraisal experience to ensure quality standards are met and enhanced. Join a modern mutual committed to transforming the insurance industry through innovation and exceptional service.

Qualifications

• 3-5+ years of property appraisal experience.
• 2+ years of vendor management experience.
• 2+ years of leadership experience.

Responsibilities

• Manage appraisal channels for vendor program adherence.
• Assess performance using XactAnalysis and industry data.
• Conduct quality assurance on appraisal staff and vendors.

Skills

Leadership

Vendor Management

Data Analysis

Quality Assurance

Education

Community college

Job description

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Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

The National Appraisal Team Leader, Property manages all appraisal channels for vendor program adherence, quality assurance and contractual obligations of Restoration vendors. This role also oversees the performance and quality of the Property Appraisal Desk Review and will also oversee any future Field Appraisal and Reinspection Program Roles that are added to the business. This role would be responsible for hiring and retaining talent aligned with Gore Mutual’s practices and principles. This role has a team of direct reports made up of desk adjusters and field adjusters!

Job Responsibilities:

• Assess performance and develop standards for performance using XactAnalysis and industry data, mentoring staff and vendors to improve key metrics such as indemnity, Net Promoter Score, cycle time, and appraisal skills.
• Main point of contact for vendor issues and inquiries, resolving customer service issues.
• Use data to identify, assess, and propose corrective opportunities, developing detailed business plans with recommendations.
• Conduct quality assurance (TFR) on appraisal staff and vendors.
• Evaluate market needs and vendor relationships to ensure customer service capacity, value, and quality.
• Report on vendor KPI performance and market trends like estimate inflation pressures.
• Seek innovative solutions for a market-leading appraisal program and standards.

Vendor Management

• Represent business interests, communicate performance expectations, and manage vendor relationships.
• Ensure vendor performance and compliance, providing timely feedback and escalating issues as needed.
• Participate in contract development, develop RFP criteria, and lead emergency and repair initiatives with vendors.

Establish and Maintain Appraisal Standards

• Support the development of standards and practices aligned with claims strategy to manage costs and promote efficiency.
• Ensure accurate risk identification, evaluation, and escalation protocols.
• Coordinate vendor efforts during catastrophic events, focusing on proactivity and speed.
• Drive continuous improvement and engage the claims community for feedback.

Appraisal Channel Management

• Maintain visual scorecards measuring KPIs and productivity, benchmarking against industry standards.
• Stay updated on market capabilities and rates.
• Travel nationally for vendor relationship management and quality assurance.
• Perform calibration and training for appraisal channels.
• Perform other duties as assigned by the Director, Claims Property.

Claims and Vendor Relationship Management

• Develop effective stakeholder relationships across claims, training, technology, and support teams.
• Guide leadership on performance, selection, and strategic partnerships.
• Collaborate to share best practices and improve processes.
• Support decision-making by addressing performance challenges.

What you need to Succeed:

• Community college required
• 3-5+ years of property appraisal experience
• 2+ years of vendor management experience
• 2+ years of leadership experience

Hybrid: This role requires working in our Cambridge, Ontario office 2 days per week.

Gore Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process. If you require accommodation, please advise the HR representative.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Management

Industries

• Insurance