National Administration, Claims Assistant

Definity Financial; Edmonton; On-site; CAD 34,000 - 60,000; Full time

Job summary

A financial services company in Canada is seeking a Claims Processor. In this role, you will manage incoming claims and assist with customer inquiries. Successful candidates will have strong communication skills, attention to detail, and proficiency in MS Word and Excel. A background in customer service is preferred. This position requires 5 days in-office work weekly and offers a salary range of $34,300 - $59,100.

Qualifications

• Customer service experience is an asset.
• Strong written and verbal communication skills.
• Previous exposure in an accounting function would be an asset.

Responsibilities

• Setting up incoming claims and entering information into the claims system.
• Maintaining workload within established guidelines and service standards.
• Preparing, scanning, and validating claims documents.

Skills

Customer service orientation

Time management

Communication skills

Organizational skills

Digital document management

Keyboarding skills

Education

High school diploma

Post-secondary education

Tools

MS Word

MS Excel

Job description

What can you expect in this role?

• Setting up incoming claims, including entering information into the claims system, distributing to the appropriate claims representative.
• Digital document management: prepare, scan, validate and digitally process claims documents, preforming necessary checks and corrections.
• Process and reconcile payments within level of authority.
• Supporting our customer inquiry que on an ad-hoc basis.
• 5 days in-office on a weekly basis
• Provide data tracking support and manage spreadsheets.
• Creating letter packages, mail processing and distribution.
• Photocopying and filing (managing closed filing and archiving).
• Maintain shared email boxes within established guidelines and service standards.
• Maintaining workload within established guidelines and service standards.
• Other general duties as assigned

What do you bring to the role?

• You’ve got the three Ps down pat - personable, productive and professional when talking on the phone with customers or coworkers.
• You’re at your best when things get busy. You’ve mastered the art of staying calm and thinking fast on your feet. You’re definitely not afraid of change!
• You love the idea of being part of a team.
• You have a thirst for learning and pushing your own development.
• You can juggle multiple projects without missing a beat or a single detail.
• Not only do you have excellent written and verbal skills, you might also be a bit psychic because you always seem to be able to anticipate the needs of your team.
• High school diploma, but preference will be given to candidates with post-secondary education.
• Customer service experience is an asset.
• Well organized, detailed oriented with excellent time management skills.
• Strong written and verbal communication skills.
• Strong keyboarding skills and are adept at navigating through numerous screens quickly and efficiently.
• Previous exposure in an accounting function would be an asset.
• Excellent computer skills and proficient in MS Word and Excel.

Salary Range: $34,300 - $59,100