National Accounts Representative

Kal Tire; Vernon; On-site; CAD 50,000 - 53,000; Full time

Benefits offered by this job

Medical and dental benefits

RRSP/DPSP matching

Discount on tires and services

Growth and development opportunities

Tuition reimbursement

Work-life balance

Job summary

Kal Tire in Vernon, BC is seeking a National Accounts Representative onsite to support AR aging, collections, credits and dispute resolution for our national accounts with suppliers. You will work closely with stores, inventory purchasing, and supplier portals to ensure on-time credits and accurate AR records.

The role requires a minimum of 2 years in account administration, strong Excel skills, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 2 years in account administration or related experience.
• Knowledge of accounting principles and processes.
• Proficient in Excel.

Responsibilities

• Support monitoring a queue of National AR accounts and analyze aging.
• Maintain outstanding AR, adjustments, write-offs, and offsets.
• Process credits and negotiate resolutions with suppliers and stores.
• Collaborate with Sales Operations on national account setup and improvements.
• Enter wash invoices and rejected DRs into supplier portals.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Customer service

DSO awareness

Education

Grade 12 or GED equivalent

Tools

Excel

PeopleSoft Financials

FIS

GetPaid

Job description

National Accounts Representative | Onsite Vernon, BC | Full-time Permanent Role

Role Description

To support the AR National Accounts Supervisor with National Account AR aging and collections, ie, in the form of statement credits and resolution of rejects, chargebacks, claims, etc. are received for services rendered to the customers of our inventory suppliers. To support completion of all National Account related processes, procedures, AR reconciliations on time and any rejections, chargebacks and outages are investigated and rectified. To assist locations with their responsibility of reducing rejections and other issues related to National Accounts. As a developmental role, the National Accounts Representative will assist with contributions of efficiencies, process improvements and project execution.

Core Responsibilities

Outstanding Account Resolution / Collections

• Support monitoring a queue of National AR accounts and analyze National AR aging to ensure company delinquency targets remain at acceptable levels
• Communicate and develop strong relationships with suppliers, stores and inventory purchasing
• Maintain daily communication with suppliers and stores to facilitate on-time credits
• Maintain outstanding AR, adjustments, write-offs, and offsets
• Collect and fix / negotiate credits, but most importantly, help prioritize root causes and train the storefronts to minimize recurring errors in obtaining credits
• Entering rejected delivery receipts (DRs) into supplier portals
• Assist to collaborate with Sales Operations to help with national account setup where appropriate and make suggestions on setup that can help minimize errors and rejections
• System link updates with supplier portals
• Facilitate processing warranty credits.
• Enter wash invoices into supplier portals.
• Point of Sale System testing and validation
• May perform other responsibilities as required by the role

Dispute Resolution

• Handle store inquiries and resolve complaints with regards to collection matters
• Facilitate resolution and escalation of disputes as per the established dispute management process and system

Continuous Improvement

• Manage personal objectives in alignment with monthly goals
• Collaborate with Sales / Management to achieve established corporate DSO objectives
• Work with stakeholders outside of national account team to achieve continuous improvement across the Customer to Cash process

Role Requirements

• Minimum 2 years in account administration or related experience
• Knowledge of accounting principles and processes
• Proficient in Excel
• Excellent interpersonal and communication skills
• Ability to multi task and prioritize workload
• Ability to work in a fast-paced/multi-task environment
• Great customer service
• Ability to form strong and productive business relationships with other groups
• High level of attention to detail
• Grade 12 or GED equivalent

Special Requirements

• Valid driver’s license

Negotiable Requirements

• Experience working in PeopleSoft Financials, FIS or GetPaid

What We Offer

• The target salary range for this position is $50,000 to $53,000 per year based on experience.
• Comprehensive medical and dental benefits
• Employee Assistance Program
• A group RRSP/DPSP matching program
• Discount on tires and mechanical services
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps. Candidates considered for the role must be legally eligible to work for any employer in Canada. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring managers and recruiters.