Support Services Administrator

Rentokil Initial; Vaughan; On-site; CAD 46,000; Full time

Job summary

An established industry leader in pest control is seeking a dedicated individual to join their team. This role involves managing work orders, supporting sales efforts, and ensuring exceptional customer service. The company prides itself on a culture of high performance and offers a competitive compensation package along with comprehensive benefits. You'll have the opportunity to grow within a supportive environment that values teamwork and customer satisfaction. If you're looking for a rewarding career with great benefits and a chance to make a difference, this is the perfect opportunity for you.

Benefits

Paid Training

Medical Benefits

Dental Benefits

Vision Benefits

Employer-matched RRSP

Paid Sick Days

Paid Vacation Days

Short-term Disability

Long-term Disability

Life Insurance

Commission Bonuses

Qualifications

• Undergraduate degree or college diploma in a related field is required.
• Strong attention to detail and excellent communication skills are essential.

Responsibilities

• Manage various portals, including work orders and dispatching.
• Support Sales Team with RFPs and manage Pest Pac system.
• Organize client contract files and handle invoicing.

Skills

Interpersonal Skills

Customer Relations

Verbal Communication

Written Communication

Attention to Detail

Multi-tasking

Team Player

Education

Undergraduate Degree

College Diploma

Tools

Pest Pac

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. This role supports our commercial and residential customers while providing World Class customer service.

Role Designation: Hybrid (3 days/week)

Location: 99 Locke Street, Unit #1, Concord ON L4K 0J2

Salary: $45,700 annually

Job Responsibilities

• Various portal management, including receiving and closing work orders and dispatching as appropriate
• Supporting Sales Team on RFPs (Requests for Proposals)
• Pest Pac (internal system) management, including scheduling, creating accounts and managing recurring set-ups
• Re-scheduling any services that may not have been completed
• Creating consolidated invoice set ups
• Organizing and storing all associated contract files in one consolidated client folder
• Reviewing all completed orders in branches and sending invoices to respective contacts for payment
• Following-up with Operations Managers to gather any missing service reports
• Responding to any invoicing corrections, disputes or inquiries
• Other duties as may be assigned from time to time
• Assist with A/R for the National accounts

Requirements

• Undergraduate degree or College diploma from any related field
• Excellent interpersonal and customer relations skills
• Demonstrated strength in verbal and written communications
• Strong attention to detail
• Previous experience working with RFPs (Requests for Proposals) preferred, but not mandatory
• Ability to multi-task effectively
• Strong team player with a positive attitude

Benefits

Why Choose Rentokil-Terminix?

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. You will receive some great benefits (if eligible) during your tenure with us:

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonuses (after 3-month probation)!
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.