NAN Hope Virtual Care Wellness Navigator

Keewaytinook-Okimakanak; Thunder Bay; Remote; CAD 65,000 - 85,000; Full time

Job summary

Keewaytinook-Okimakanak is seeking a Full-Time NAN Hope Virtual Care Wellness Navigator to join the 24/7 Virtual Care team. You will provide immediate emotional support, crisis intervention, and regional resource navigation for clients across remote settings.

The role requires a flexible schedule with a 4-on 4-off rotation of 12-hour shifts, including days and overnights, on a remote schedule. Training opportunities and travel for engagement are provided as needed.

Qualifications

• Degree, diploma or training in social service work, mental health, addictions support or related field.
• Minimum two years relevant work or volunteer experience.
• Ability to build rapport and establish trust with clients.
• Knowledge of local NAN community resources and services.

Responsibilities

• Provide personalized guidance and support to individuals and families seeking mental health, addictions, and wellness services; assess client needs and create individualized action plans.
• Connect clients with relevant mental health, addiction, and wellness resources, including community programs and professionals.
• Assist clients in navigating various systems, including mental health, legal, and social services, by supporting appointments, paperwork, and follow‑up care.
• Deliver culturally relevant care grounded in Indigenous values, traditions, and holistic practices, ensuring alignment with community customs and spiritual beliefs.
• Offer immediate support during crises, including emotional support, safety planning, and connection to emergency resources.
• Build and maintain knowledge of local organizations and service providers to enhance the network of available resources.
• Maintain accurate and confidential records of client interactions, progress, and referrals.
• Participate in ongoing training and professional development to stay updated on best practices in mental health and crisis support.

Skills

Rapport building

Crisis support

Communication skills

Empathy

Technology proficiency

NAN language knowledge

Education

Degree/Diploma in social service work or related field

Job description

NAN Hope Virtual Care Wellness Navigator

Job Category: Health Services

Requisition Number: NANHO001250

• Full-Time
• Remote

Locations

Showing 1 location

730 S. Syndicate Avenue
Thunder Bay, ON P7E1E9, CAN

Description

NAN Hope Virtual Care Wellness Navigator

• Full-time
• Location: Remote

Summary:

NAN Hope is seeking a compassionate and dedicated Full-Time Wellness Navigator to join our 24/7 Virtual Care team. Wellness Navigators provide immediate emotional support, crisis intervention, suicide prevention, regional resource navigation, and referrals to individuals accessing the NAN Hope Help Line.

This role requires a flexible schedule, as Wellness Navigators staff a 24/7 talk, text, and messaging support line. Responsibilities include providing personalized listening support, coordinating care, and connecting clients with appropriate services. Applicants with an Indigenous Language Skill are encouraged to apply. Training opportunities will be available.

RESPONSIBILITIES AND DUTIES:

• Provide personalized guidance and support to individuals and families seeking mental health, addictions, and wellness services; assess client needs and create individualized action plans.
• Connect clients with relevant mental health, addiction, and wellness resources, including community programs and professionals.
• Assist clients in navigating various systems, including mental health, legal, and social services, by supporting appointments, paperwork, and follow‑up care.
• Deliver culturally relevant care grounded in Indigenous values, traditions, and holistic practices, ensuring alignment with community customs and spiritual beliefs.
• Offer immediate support during crises, including emotional support, safety planning, and connection to emergency resources.
• Build and maintain knowledge of local organizations and service providers to enhance the network of available resources.
• Maintain accurate and confidential records of client interactions, progress, and referrals.
• Participate in ongoing training and professional development to stay updated on best practices in mental health and crisis support.

ACCOUNTABILITY:

• This position reports to the NAN Hope Program Coordinators and all Mental Health Staff report to the KO Mental Health Program Supervisor.

COMPETENCIES

• Degree, diploma or training in social service work, mental health, addictions support or a related field.
• Minimum two years relevant work or volunteer experience.
• Ability to build rapport with clients and establish trust to effectively understand and address their needs.
• In-depth understanding of community resources, mental health services, and social supports, with a focus on the unique needs of northern First Nations communities.
• Skills in providing immediate support and stabilization during crises, including effective de‑escalation techniques.
• Strong verbal and written communication skills, including the ability to clearly convey information and provide guidance to clients.
• Demonstrates empathy and compassion in all client interactions, providing support in a non‑judgmental and understanding manner.
• Adherence to ethical standards, including maintaining client confidentiality and respecting professional boundaries.
• Competence in using technology and digital tools for client management, communication, and resource navigation.
• Ability to speak a NAN dialect (Cree, Oji-Cree or Ojibway) is considered an asset.
• Lived experience living or working in a NAN community is considered an asset.

SCHEDULE:

• Overnight, evenings and weekend availability is required.

NAN Hope operates 24 hours a day, 7 days a week, 365 days a year.

Applicants must be available to work a rotating schedule that includes:

A 4-on 4-off rotation of 12‑hour shifts

Alternating between Days (7am-7pm EST) & overnights (7pm-7am)

• Occasional travel is required to training and engagement purposes.

EMPLOYMENT IS SUBJECT TO

• A satisfactory vulnerable sector criminal record check
• A private and secure home office environment with reliable and strong Wi‑Fi connectivity.